1-800-691-1991 | 9am - 8pm ET
EN

Veeam ONE Reporter error "Failed to RetrieveProperties: Insufficient privileges"

KB ID: 2753
Product: Veeam ONE 11, Veeam ONE 10, Veeam ONE 9.5, Veeam ONE 9.0, Veeam ONE 8.0, Veeam ONE 7.0, Veeam ONE 6.5, Veeam ONE 6.0
Published: 2018-09-12
Last Modified: 2021-04-27

Challenge

Veeam ONE Reporter shows the following error message during the Object properties collection task:
 
2018-01-08 03:00:10.3791 ERROR 5984 18 EXCEPTION: Permission to perform this operation was denied. 
2018-01-08 03:00:12.9585 ERROR 5984 18 EXCEPTION: Failed to RetrieveProperties: "". Insufficient privileges. You need to have 'System.Read' privilege on 'Folder:group-d1' object.

Cause

Veeam ONE Reporter cannot get access to the root node on the vCenter server side to collect the topology.

Solution

Make sure that all the required permissions were provided for the root object on the vCenter server side (not only for child entities).

NOTE: If it does not help try to add a new vCenter account and assign required permissions or use vshpere.local\administrator account as possible workarounds and contact Veeam Support.

More information

KB ID: 2753
Product: Veeam ONE 11, Veeam ONE 10, Veeam ONE 9.5, Veeam ONE 9.0, Veeam ONE 8.0, Veeam ONE 7.0, Veeam ONE 6.5, Veeam ONE 6.0
Published: 2018-09-12
Last Modified: 2021-04-27

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please try again later.