- Veeam Support Knowledge Base
- Tenant's Remote Management status is Unknown
Tenant's Remote Management status is Unknown
| KB ID: | 2873 |
| Product: |
Veeam Backup & Replication Veeam Cloud Connect |
| Version: | 9.5 Update 4 |
| Published: | 2019-01-17 |
| Last Modified: | 2020-08-13 |
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Challenge
After installing Update 4 for Veeam Backup & Replication 9.4, a Cloud Connect tenant's Remote Management status is shown as Unknown.
Cause
This is a minor UI issue in Update 4 that doesn't have any impact on Product functionality, Remote Management should work as usual.
Solution
The issue will be fixed in the next Veeam Update.
The hotfix requires patching both SP and Tenant installations to support consoles compatibility. Please contact our Support team if there is a need for the fix.
The hotfix requires patching both SP and Tenant installations to support consoles compatibility. Please contact our Support team if there is a need for the fix.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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