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Tenant's Remote Management status is Unknown

Challenge

After installing Update 4 for Veeam Backup & Replication 9.4, a Cloud Connect tenant's Remote Management status is shown as Unknown.

Cause

This is a minor UI issue in Update 4 that doesn't have any impact on Product functionality, Remote Management should work as usual. 

Solution

The issue will be fixed in the next Veeam Update. 
The hotfix requires patching both SP and Tenant installations to support consoles compatibility. Please contact our Support team if there is a need for the fix.
KB ID:
2873
Product:
Veeam Backup & Replication, Veeam Cloud Connect
Version:
9.5 Update 4
Published:
2019-01-17
Last Modified:
2020-08-13
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