1-800-691-1991 | 9am - 8pm ET
EN

Tenant's Remote Management status is Unknown

KB ID: 2873
Product: Veeam Backup & Replication, Veeam Cloud Connect
Version: 9.5 Update 4
Published: 2019-01-17
Last Modified: 2020-08-13

Challenge

After installing Update 4 for Veeam Backup & Replication 9.4, a Cloud Connect tenant's Remote Management status is shown as Unknown.

Cause

This is a minor UI issue in Update 4 that doesn't have any impact on Product functionality, Remote Management should work as usual. 

Solution

The issue will be fixed in the next Veeam Update. 
The hotfix requires patching both SP and Tenant installations to support consoles compatibility. Please contact our Support team if there is a need for the fix.
KB ID: 2873
Product: Veeam Backup & Replication, Veeam Cloud Connect
Version: 9.5 Update 4
Published: 2019-01-17
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.