- Veeam Support Knowledge Base
- License Auto Update fails after applying Update 4
License Auto Update fails after applying Update 4
| KB ID: | 2936 |
| Product: |
Veeam Backup & Replication Veeam Cloud Connect |
| Version: | 9.5.4.2615, 9.5.4.2753 |
| Published: | 2019-04-15 |
| Last Modified: | 2020-08-13 |
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Challenge
License Auto Update fails
Cause
Any licenses obtained prior to U4 are now known as ‘Legacy Licenses’. Auto Update functionality cannot migrate a Legacy License to the new Veeam Instance License.
The message most likely received is:
Error Server message: License key type is not supported at the moment.
The message most likely received is:
Error Server message: License key type is not supported at the moment.
Solution
Obtain a new Veeam Instance License and Auto Update will function again.
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