License Auto Update fails after applying Update 4

KB ID:
2936
Product:
Veeam Backup & Replication;Veeam Backup & Replication Cloud Edition;Veeam Backup Enterprise Manager
Version:
9.5.4.2615, 9.5.4.2753
Published:
Last Modified:
2019-04-15

Challenge

License Auto Update fails

Cause

Any licenses obtained prior to U4 are now known as ‘Legacy Licenses’. Auto Update functionality cannot migrate a Legacy License to the new Veeam Instance License.
 
The message most likely received is:
Error    Server message: License key type is not supported at the moment.
 

Solution

Obtain a new Veeam Instance License and Auto Update will function again.

More Information

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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