Veeam Experimental Support Statement

Challenge

Veeam support statement for features and functionality marked as “experimental”

Cause

Features and functionality marked as “Experimental” allow customers access software features that are still in the early stages of Veeam’s quality control process, and have not been thoroughly tested across all scenarios and/or all platform versions. Veeam makes these features available to get early feedback and validation by the field testing in different environments.

Solution

Veeam will officially support features and functionality marked as “experimental” with the following limitations:

Support SLAs are not guaranteed, for example due to the additional time required to create a test lab to reproduce an issue.
Hotfixes and patches related to experimental features have lower priority, as the preference is given to non-experimental features.

Nevertheless, it is in Veeam's best interest to make experimental features and functionality work in each environment whenever possible, as it helps us to ship such features faster and at a higher quality level.

More information

Veeam Support Policy

KB ID:

2976

Published:

2019-07-11

Last Modified:

2020-08-13

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