Unable to Create Folder (name: ) Error

KB ID:
3097
Product:
Veeam Backup for Microsoft Office 365
Version:
4.0.0.1345, 4.0.0.1553
Published:
Last Modified:
2020-02-10

Challenge

The following error occurs when creating a folder in the S3-Compatible Object Storage bucket: "Unable to create folder (name: <folder_name>)".

User-added image

Cause

Certain S3-compatible API do not support an unsigned payload used by Veeam Backup for Microsoft Office 365 as the x-amz-content-sha256 authorization header. Applicable to builds: 4.0.0.1345, 4.0.0.1553.

 

Solution

Upgrade the Veeam Backup for Microsoft Office 365 server to version 4.0b (build 4.0.0.2516) or contact technical support to get a patch for version 4.0a (build 4.0.0.1553).

 

More Information

Veeam Backup and Replication and the S3-Browser tool (a 3rd party tool for S3 storage) are not affected.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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