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- SharePoint Online and OneDrive for Business Backup Jobs Fail with (403) Forbidden Warning Message
SharePoint Online and OneDrive for Business Backup Jobs Fail with (403) Forbidden Warning Message
| KB ID: | 3104 |
| Product: | Veeam Backup for Microsoft 365 | Veeam Backup for Microsoft Office 365 3.0 | Veeam Backup for Microsoft Office 365 4.0 | Veeam Backup for Microsoft Office 365 5.0 | 6.0 |
| Published: | 2020-02-13 |
| Last Modified: | 2022-05-19 |
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Challenge
SharePoint Online or OneDrive for Business backup jobs fail with the following message:
Processing site https://site.sharepoint.com/sites/111/subsite finished with warning: Failed to backup item version: //1024/Shared Documents/ , version: 2.0, The remote server returned an error: (403) Forbidden. :: 0:00:21
Cause
Due to limitations of file version history, files cannot be downloaded.
Solution
To confirm the limitations of history of file versions, do the following:
- Open the affected OneDrive or Site in the Web-browser.
- Find the file that cannot be downloaded and open Version history.
- Left-click the date.
- If the 403 error appears, that means that the file is inaccessible in Office 365. Make sure to contact Microsoft Technical Support.
- If you are getting any other error, contact Veeam Technical Support.
- If the 403 error appears, that means that the file is inaccessible in Office 365. Make sure to contact Microsoft Technical Support.
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