https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IzMTA2IiwiaGFzaCI6ImEwZDEzYmI5LTEyMzEtNGRhNS1iNDBmLTI5ZDQ5MWE4NWIwZiJ9
1-800-691-1991 | 9am - 8pm ET
EN

Unable to Add Workers to Bahrain or Hong Kong Regions

Challenge

When adding a worker instance to the Bahrain or Hong Kong regions, the following error occurs: "AWS was not able to validate the provided access credentials".

Cause

Veeam Backup for AWS uses the Global STS endpoint.

Solution

To add a worker to the Bahrain or Hong Kong regions, do the following:
  1. Open the IAM Console.
  2. Go to Account Settings > Security Token Service (STS).
  3. Set the Global endpoint to Valid for all AWS regions.
For more information about AWS Security Token Service, see this Amazon article.
KB ID:
3106
Product:
Veeam Backup for AWS
Version:
1.0.0.303
Published:
2020-02-13
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later