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How to Customize the VSPC Welcome Email

KB ID: 3138
Product: Veeam Service Provider Console | 9 | 9.1 | 9.2
Published: 2020-04-02
Last Modified: 2026-08-31
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Article Applicability

This article is relevant only to Veeam Service Provider Console 9.2 and older.

Starting in Veeam Service Provider Console 9.3, the email template model has been changed and can no longer be customized as described in this article.

Purpose

This article documents how to customize the Welcome emails sent out by Veeam Service Provider Console.

Solution

Requirements and Considerations for Modifying the Welcome Email Template File
To modify the Welcome email template file effectively, proficiency in XML, HTML, and XSLT is essential. While simple text edits are accessible to most, a complete redesign of the email's layout might require expertise in web design to ensure optimal presentation and functionality.
Customizing the Welcome Email:
  1. Download the Welcome email template file from this article.
  2. On the Veeam Service Provider Console server, create a new folder named “Template” for the custom email in this directory:
    C:\Program Files\Veeam\Availability Console\ApplicationServer\
  3. Save the Welcome email template (WelcomeEmail.xslt) file and place it in that “Template” folder.
    C:\Program Files\Veeam\Availability Console\ApplicationServer\Template\
  4. Modify the Welcome email template file as needed.

 

Tip: Changes to the template can be previewed using the Preview welcome email... link in the Notifications section when editing a company.

 

Download Information

DOWNLOAD TEMPLATE

Updated: 2025-02-06
Filename: KB3138_WelcomeEmailTemplate_20250203.zip

MD5: 0895F3D862E451DE88B43228D59D2C37
SHA1: 1A6945680251AE8D5E23243EF1A28F792375F416

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