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How to customize welcome email template in the Veeam Service Provider Console


Service providers need to change Welcome emails sent out to their customers by the Veeam Service Provider Console.


Starting from Veeam Service Provider Console v4, service providers can now create custom templates for the Welcome email.


Below you can find the detailed instructions on how to do it:
  1. Download a Welcome email sample.
  2. Modify the required parameters in the template.
  3. Go the Veeam Service Provider Console server and create a new folder “Template” for the custom email in this directory:
    C:\Program Files\Veeam\Availability Console\ApplicationServer\
  4. Save your new Welcome email template with the following name “WelcomeEmail.xslt” and place it to the “Template” folder.

Example 1

To change the subject for the Welcome email, use this section from the template:
<xsl:template name="EmailParam">
  <emailSubject>SAMPLE SUBJECT</emailSubject>

Example 2

Most of the parameters are self-descriptive. Below, you can find descriptions for the service provider and managed companies metadata. 

a.    Information about a managed company
  • Client/Title
  • Client/FirstName
  • Client/LastName
  • Client/Company
  • Client/Login 
  • Client/Password
b.    Information about a service provider
  • CompanyInfo/Company
  • CompanyInfo/CompanyURL
  • CompanyInfo/Email
  • CompanyInfo/Phone
  • CompanyInfo/Address

More information


MD5: 602a1e87339e7d0458211d019c02aff3
SHA-1: f65388f648c56ef72e8157688b0a3c60feeb4428
Veeam Service Provider Console for the Enterprise, Veeam Service Provider Console
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