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How to configure Veeam Agent with Work or School Account

KB ID: 3180
Product: Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0
Published: 2020-05-14
Last Modified: 2023-02-20
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Article Applicability

This article concerns a feature only available in Veeam Agent for Microsoft Windows 5 and older. The option to backup to OneDrive was deprecated in Veeam Agent for Microsoft Windows 6.

As an alternative, Veeam Agent for Microsoft Windows 6 has introduced an Object Storage option, allowing for backup directly to Object Storage (AWS S3, S3 Compatible, Google Cloud, and Azure Blob).

Challenge

When you configure a Veeam Agent backup job, the Microsoft OneDrive dialog window does not allow changes and closes automatically. As a result, it is impossible to change the account used to access Microsoft OneDrive as a backup target.

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Cause

Such behavior occurs in case there is a Microsoft account added in Settings > Accounts > Access work or school.

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Solution

There are 2 options to use Microsoft OneDrive as a backup target when configuring a Veeam Agent backup job:

  1. Use the account that is already set in Settings > Accounts > Access work or school to store backups on Microsoft OneDrive.
  2. Disconnect the account that is set in Settings > Accounts > Access work or school. Veeam Agent allows to change accounts if the computer is disconnected from the account. Configure the Veeam Agent backup job, then re-connect the account.
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