“Secondary index is corrupt" error in ConnectWise Manage plugin after upgrading to Windows 10 version 2004
Challenge
Cause
Solution
- Locate the VeeamConnectorDb.edb file on the machine where Veeam Service Provider Console is installed.
If you installed Veeam Service Provider Console using a distributed installation scenario, find this file on the machine where the Veeam Service Provider Console Server component runs. - Run the command prompt using an account with local administrator privileges.
- In the command prompt, run the command to defragment the ConnectWise Manage plugin database.
For example, if VeeamConnectorDb.edb file resides in C:\ProgramData\Veeam\Veeam Availability Console\Plugins\ConnectWiseManage\Database\ folder, the command must be:esentutl.exe /d "C:\ProgramData\Veeam\Veeam Availability Console\Plugins\ConnectWiseManage\Database\VeeamConnectorDb.edb"
- Wait for the operation to complete.
- In the Services snap-in, start the ConnectWise Manage plugin services.
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