- Veeam Support Knowledge Base
- Veeam Service Provider Console Plugin for ConnectWise Automate opens empty configuration in ConnectWise Automate Control Center
Veeam Service Provider Console Plugin for ConnectWise Automate opens empty configuration in ConnectWise Automate Control Center
| KB ID: | 4114 |
| Product: | Veeam Service Provider Console | 4.0 | 5.0 |
| Published: | 2021-02-25 |
| Last Modified: | 2021-12-10 |
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Challenge
After successfully installing the Veeam Service Provider Console Plugin for ConnectWise Automate, the Integration tab for Veeam Service Provider Console displays no data.
Cause
Lack of permissions for account used to log in to ConnectWise Automate and coexistence of 2 plugins: Veeam Service Provider Console Plugin and Acronis Cyber Cloud.
Solution
The account used to log in to CWA client must have permissions to access both plugins or Super Admin class permissions.
Alternatively disable or remove Acronis plugin:
- From the ConnectWise Automate Control Center, choose System > Solutions > Plugin Manager.
- In the list of available plugins, select Acronis Cyber Cloud plugin and click Disable.
- In the Restart Database Agent window, click Yes to update ConnectWise Automate database.
- Restart the ConnectWise Automate Control Center to apply changes.
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