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Veeam Service Provider Console Plugin for ConnectWise Automate opens empty configuration in ConnectWise Automate Control Center

KB ID: 4114
Product: Veeam Service Provider Console | 4.0 | 5.0
Published: 2021-02-25
Last Modified: 2021-12-10
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Challenge

After successfully installing the Veeam Service Provider Console Plugin for ConnectWise Automate, the Integration tab for Veeam Service Provider Console displays no data.
Screenshot of no data for Veeam Service Provider Console

Cause

Lack of permissions for account used to log in to ConnectWise Automate and coexistence of 2 plugins: Veeam Service Provider Console Plugin and Acronis Cyber Cloud.

Solution

The account used to log in to CWA client must have permissions to access both plugins or Super Admin class permissions.

Alternatively disable or remove Acronis plugin:

  1. From the ConnectWise Automate Control Center, choose System Solutions Plugin Manager.
  2. In the list of available plugins, select Acronis Cyber Cloud plugin and click Disable.
  3. In the Restart Database Agent window, click Yes to update ConnectWise Automate database.
  4. Restart the ConnectWise Automate Control Center to apply changes.
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