#1 Global Leader in Data Protection & Ransomware Recovery

Unsupported license deployment alarm in Veeam Service Provider Console

KB ID: 4132
Product: Veeam Service Provider Console | 5.0 | 6.0
Published: 2021-03-18
Last Modified: 2022-04-01
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Veeam Service Provider Console displays the alarm:
Unsupported license deployment. Shared license key
warningsscreenshot
The Alarm Description states:
The same license ID <UUID> has been detected for the backups servers: <name-of-VBR-servers>
AlarmDescription

Cause

This alarm occurs when the same license is detected as having been installed on more than one Veeam Backup & Replication server managed by the VSPC server.
VSPCKB
Explanation as seen in Veeam Service Provider Console

Solution

Starting with Veeam Service Provider Console v6, shared keys and cloned backup servers will no longer be supported for future integration with VCSP Pulse Automatic Usage Reporting mechanisms. Each Veeam Backup & Replication installation must have a unique license. 

Before Veeam Service Provider Console v6 this alarm is informational only and does not affect product functionality. However, it is strongly advised that to ensure future compatibility a new unique license key is created and assigned to each Veeam Backup & Replication server. This will ensure full compatibility with VCSP Pulse auto-reporting mechanisms being released with Veeam Service Provider Console 6 release.

Please note that it is possible to disable this alarm in Veeam Service Provider Console, under Configuration > Notifications > Alarms Management. In the list of alarms, look for the one named 'Unsupported license deployment. shared license key usage' and disable it.

More Information

Reach out to Veeam VCSP Pulse Support for assistance with license management or your Sales representative for questions.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.