Veeam Backup for Microsoft Office 365: The provided client secret keys are expired.
| KB ID: | 4152 |
| Product: | Veeam Backup for Microsoft Office 365 5.0, Veeam Backup for Microsoft Office 365 4.0, Veeam Backup for Microsoft Office 365 3.0 |
| Published: | 2021-04-26 |
| Last Modified: | 2021-04-27 |
Challenge
Veeam Backup for Microsoft Office 365 displays the following error:
The provided client secret keys are expired.
or
Error: AADSTS7000222: The provided client secret keys are expired. Visit the Azure Portal to create new keys for your app, or consider using certificate credentials for added security: https://docs.microsoft.com/azure/active-directory/develop/active-directory-certificate-credentialsCause
The client secret is expired.
Solution
- In a web browser open the Azure Active Directory admin center
- Click on "App registrations"
- Find the expired App in use by VBO365, note the expired status and the AppID
(The AppID in use can be determined by Editing the Organization in VBO365) - Click on the App "Display Name"
- Click on the error about the secret being expired to create a new secret
- The web page will switch to the [Certificates & secrets] section
- Listed on this page will be the expired Client secret (note that you can delete it)
- Click [New client secret] (Note that you can set the secret to never expire)
- After creating the new Client Secret update the Organization settings in VBO365
Note: if you do not see the app in "Owned applications", check in "All applications"
| KB ID: | 4152 |
| Product: | Veeam Backup for Microsoft Office 365 5.0, Veeam Backup for Microsoft Office 365 4.0, Veeam Backup for Microsoft Office 365 3.0 |
| Published: | 2021-04-26 |
| Last Modified: | 2021-04-27 |
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