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CDP filters installation fails with "Storage providers offline"

KB ID: 4242
Product: Veeam Backup & Replication
Published: 2021-12-13
Last Modified: 2021-12-13
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Challenge

When installing the CDP I/O Filter, the operation fails with "Storage providers are offline."

When this occurs you may also notice that within the VMWare GUI the VMWare storage providers show as disconnected.

The following is an example of what can be found in the I/O Deployment log:

C:\Programdata\Backup\Utils\I_O_filter_deployment.log

Error        Unable to create a storage policy: one or more storage providers are offline. Check the storage provider state using vSphere Client (vCenter > Configure > Storage Providers) and follow the VMware recommendations for offline storage providers: [_https://kb.vmware.com/s/article/76633_]. Once you've made the required changes, launch this wizard again. (System.NotSupportedException)

Cause

Research indicates that this problem often relates to an issue with the VMWare Storage management service (SPS) certificate.

Solution

VMWare has a script that recreates the SPS certificate and re-registers the service. To obtain it, contact VMware support and request the unreg_vasa script. The unreg_vasa.py script is also mentioned in https://kb.vmware.com/s/article/84197
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