#1 Global Leader in Data Protection & Ransomware Recovery

After Upgrade to Veeam Backup & Replication 12, Storage Rescan of IBM HyperSwap Volume  Fails

KB ID: 4380
Product: Veeam Backup & Replication | 12
Published: 2023-03-20
Last Modified: 2023-03-20
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

After upgrading to Veeam Backup & Replication 12, Storage Rescan fails with:

Failed to update information about IBM HyperSwap volumes. Please ensure that volumes on both sides of IBM HyperSwap relationships are included in the rescan scope in the storage properties. See KB4380 for details.

Cause

During the upgrade to Veeam Backup & Replication 12, the configuration upgrade procedure will attempt to associate snapshots with their respective volume on the corresponding IBM HyperSwap relationship. However, in a configuration where only the volume on one side of the relationship was added to the list of volumes to scan for the IBM storage array, the upgrade procedures attempt to correlate snapshots and volumes cannot succeed. In such a scenario, to avoid the removal of snapshots on secondary volume from the database, the v12 rescan process will fail.

Solution

Edit the Storage System within the Veeam Backup & Replication console, and ensure that volumes on both sides of IBM HyperSwap relationships are included in the rescan scope.

More Information

In Veeam Backup & Replication 11, snapshots on both sides of the IBM HyperSwap relationship were returned for the volume. To perform a backup from the secondary side of the relationship, setting the IbmHyperSwapUseSecondary registry value was required. Veeam Backup & Replication 12 can separately query each side of the IBM Hyperswap relationship and return corresponding snapshots only, allowing users to explicitly select within the backup job which side should be used as the backup source.

In Veeam Backup & Replication 12, the registry value IbmHyperSwapUseSecondary is deprecated.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.