Veeam Agent for Microsoft Windows backup job fails with "Veeam.Backup.AgentProvider.AgentClosedException" on Windows 7 and Windows Server 2008 R2
Challenge
A Veeam Agent for Microsoft Windows v6 Backup Job for a machine running Windows 7 or Server 2008 R2 fails with the error:
Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown.
When this occurs, the following error can be found in the Windows Logs > Application event log:
Log Name: Application Source: Application Error .. Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: Classic Description: Faulting application name: VeeamAgent.exe, version: 6.0.0.960, time stamp: 0x63dd15c4 Faulting module name: KERNELBASE.dll, version: 6.1.7601.24384, time stamp: 0x5c6e248c Exception code: 0xc0000005 ... Faulting application path: C:\Program Files\Veeam\Endpoint Backup\x64\VeeamAgent.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll ...
Solution
Update 2023-03-08: A hotfix is now available to resolve this issue.
For Veeam Agent for Microsoft Windows managed by Veeam Backup & Replication Protection Group
Deploy the Hotfix as documented in the Deploying Hotfix on Protected Computers section of the User Guide.
Procedure summary:
- Identify which Distribution server is in use by the Protection Group.
- Connect to that Distribution server.
- Navigate to: "C:\Program Files\Veeam\Veeam Distribution Service\Fixes\vaw"
- Create a new folder named "KB.479448"
- Unpack the contents of the Hotfix to that folder.
- Ensure the option "Auto-update backup agents and plug-ins" is enabled in the Protection Group.
- Rescan the Protection Group to deploy the Hotfix.
For Standalone Veeam Agent for Microsoft Windows Deployments
Download and install the fix directly on the machine where Veeam Agent for Microsoft Windows is operating in standalone configuration.
Download Information
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