Veeam Agent for Microsoft Windows backup job fails with "Veeam.Backup.AgentProvider.AgentClosedException" on Windows 7 and Windows Server 2008 R2
Challenge
A Veeam Agent for Microsoft Windows v6 Backup Job for a machine running Windows 7 or Server 2008 R2 fails with the error:
Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown.
When this occurs, the following error can be found in the Windows Logs > Application event log:
Log Name: Application Source: Application Error .. Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: Classic Description: Faulting application name: VeeamAgent.exe, version: 6.0.0.960, time stamp: 0x63dd15c4 Faulting module name: KERNELBASE.dll, version: 6.1.7601.24384, time stamp: 0x5c6e248c Exception code: 0xc0000005 ... Faulting application path: C:\Program Files\Veeam\Endpoint Backup\x64\VeeamAgent.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll ...
Solution
For Veeam Agent for Microsoft Windows managed by Veeam Backup & Replication Protection Group
Update Veeam Backup & Replication to 12.0.0.1420 P20230412 or higher, then upgrade Veeam Agent deployments.
For Standalone Veeam Agent for Microsoft Windows Deployments
Download and install Veeam Agent for Microsoft Windows 6.0.2.1090 or higher directly on the machine where Veeam Agent for Microsoft Windows is operating in standalone configuration.
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