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Unable to Select Clustered Instance When Configuring Backup

KB ID: 4450
Product: Veeam Backup & Replication | 12
Published: 2023-05-12
Last Modified: 2023-05-12
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Article Applicability
This article concerns a behavior observed when using Veeam Plug-in for Microsoft SQL Server.

Challenge

When selecting Databases to Backup Up, the Instance drop-box does not list an option for cluster\instance; instead, there is only an option for node\instance.

In some rare instances, the cluster\instance is available to be selected, but after selecting it, no databases are listed.

Solution

HotFix Installation Instructions:

  1. Open the Apps & Features (Add/Remove Program) and verify that Veeam Plug-in for Microsoft SQL is listed as version 12.0.2.1422.

    If the Plug-in version is listed as 12.0.0.1402 or 12.0.0.1420, please upgrade the Veeam Plug-in for Microsoft SQL using the installer found on the Veeam Backup & Replication 12 P20230412 ISO in \Plugins\Microsoft SQL\x64\.
12.0.2.1422
  1. Download the hotfix to the server where Veeam Plug-in for Microsoft SQL is installed.
Download Hotfix        

MD5: D6C4771A6E5C5FBF15A131BCD14ED7A6
SHA1: D9E4BEBDF569D2F6A998F9F74DA258EF7569B366

  1. Extract the fix to: C:\temp\KB4450\
  2. After extraction, unblock the files using the following PowerShell cmdlet:
Get-ChildItem -Path "C:\temp\KB4450\" -Recurse -Force | Unblock-File
  1. Navigate to: C:\Program Files\Veeam\Plugins\Microsoft SQL\
  2. Rename the following files to add the suffix .old
    • MSSQLRecoveryManager.exe
    • Veeam.Backup.Core.dll
    • Veeam.Backup.Framework.dll
    • Veeam.Backup.MSSQLPlugin.UI.Backup.exe
    • Veeam.Backup.MSSQLPlugin.UI.Restore.exe
    • Veeam.Backup.Win32API.dll
  3. Copy the fix files from C:\temp\4450\ to C:\Program Files\Veeam\Plugins\Microsoft SQL\
If the issue persists after installing the hotfix, please create a Veeam Support case. Be sure to mention that the hotfix from KB4450 has been installed.
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