#1 Global Leader in Data Protection & Ransomware Recovery

Backup error: "The instance configuration for this AWS Marketplace product is not supported."

KB ID: 4516
Product: Veeam Backup for AWS | 4.0 | 5.0 | 5a | 6.0 | 6a
Published: 2023-11-14
Last Modified: 2023-11-14
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

The backup of an EC2 instance fails with the following error:

Processing "instance-name" failed: The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, regions, and operating systems.
error

Cause

This issue arises when the AWS Marketplace image publisher restricts the image to be used only with specific EC2 Instance types.

During the backup process, Veeam Backup for AWS deploys Workers to attach the EBS Volume created by the Snapshot and to read the data from the disk. The instance type of those Workers must match those that the image publisher approves.

Solution

You can modify the EC2 Instance Type of Workers used by Veeam Backup for AWS to a type that is supported by the image publisher. For more information, visit: Configuring Veeam Backup for AWS > Managing Worker Instances > Managing Worker Profiles

Please note that this configuration is global. After changing the configuration, all Workers will use this new instance type.

 

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.