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Veeam Data Cloud Authentication Error

KB ID: 4583
Product: Veeam Data Cloud for Microsoft 365
Veeam Data Cloud for Microsoft Azure
Published: 2024-05-29
Last Modified: 2024-05-29
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Challenge

On or after May 18th 2024, attempting to login to the Veeam Data Cloud (VDC) console using a previously functioning bookmark or outdated hyperlink may result in login errors, such as:

  • Veeam Data Cloud encountered an error retrieving the user profile. Please try again and contact support if it persists.
    
Error Example
  • You cannot visit app-uk.cirrusbackup.com right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later
    
  • Generic Certificate Error:
    Your connection is not private
    
Cert Error

Solution

Please update all bookmarks and hyperlinks in internal documentation to use the new URLs shown in the table below.

The latest URL can also be found by using the login page at: https://login.veeam.com/

Region Old URL New URL
Veeam Data Cloud for Microsoft 365
AMER https://app-us.cirrusbackup.com/ https://vdc-m365-amer.veeamdatacloud.com/
https://vdc-m365-amer.veeam.com/
EMEA https://app-uk.cirrusbackup.com/ https://vdc-m365-emea.veeamdatacloud.com/
https://vdc-m365-emea.veeam.com/
APJ https://app-au.cirrusbackup.com/ https://vdc-m365-apj.veeamdatacloud.com/
https://vdc-m365-apj.veeam.com/
Veeam Data Cloud for Microsoft Azure
AMERA https://ccp-us.cirrusbackup.com/ https://vdc-cloud-amer.veeamdatacloud.com/
https://vdc-cloud-amer.veeam.com/
EMEA https://ccp-uk.cirrusbackup.com/ https://vdc-cloud-emea.veeamdatacloud.com/
https://vdc-cloud-emea.veeam.com/
APJ https://ccp-au.cirrusbackup.com/ https://vdc-cloud-apj.veeamdatacloud.com/
https://vdc-cloud-apj.veeam.com/

This table is current as of 2024-05-29.

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