#1 Global Leader in Data Protection & Ransomware Recovery

How to log in to the Virtual Proxy Appliance

KB ID: 1447
Product: Veeam Backup & Replication | 6.5 | 7.0 | 8.0 | 9.0 | 9.5 | 10 | 11 | 12 | 12.1
Published: 2011-12-14
Last Modified: 2022-02-08
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Purpose

For troubleshooting or advanced configuration, you may need to log in to a Linux appliance deployed by Veeam Backup & Replication.

Linux appliances are used by Veeam Backup & Replication for several purposes:

  • In Surebackup, the Virtual Lab proxy appliance routes network traffic between isolated and production networks.
  • In Multi-OS File Level Restore, the proxy appliance mounts virtual machine disks.
  • In Cloud Connect Replication, the network extension appliances route traffic between tenant networks and service provider networks.

Solution

The only active account on any Veeam Backup & Replication deployed appliance is root.

The password will either be the default (see below) or one as configured in the credentials manager at the time of appliance VM deployment.

 

Setting Appliance Password

To set the password for the particular type of appliance, edit it in the credentials manager.

  • To set the password for the Helper Appliance used by Surebackup (Virtual Lab) and Multi-OS FLR, edit the entry with the description “Helper appliance credentials”.
  • To set the password for network extension appliances, edit the record with the appropriate description: “Tenant-side network extension appliance credentials” or “Provider-side network extension appliance credentials”. Only Cloud Connect Service Providers can set the password for provider-side appliances.

For Surebackup and Cloud Connect, the appliance must be redeployed for the new password to used by the appliance. The multi-OS FLR appliance does not persist between restore sessions, so to use the new password you only need to close the file browser and restore again.

The password will be applied to all newly-deployed appliances. It is not possible to specify different passwords for different instances of the same appliance type.



Default Password

The default password is only active, if a password has not been set in the credentials manager for the appliance.

To determine the default password for a particular appliance:

  1. Start with the appliance name as it can be seen in the infrastructure view in the hypervisor.
    The password is derived from the original VM name when it was deployed by Veeam Backup & Replication if the appliance was renamed, the password will still be based off the original VM name.
  2. Replace any dot ( . ), underscore ( _ ), space, or parenthesis with a dash ( - ).
    Skip any trailing symbols.
  3. Add “_r” to the end.

 

For example, if the appliance’s vm name is:

network.extension_appliance(cloud connect)

the default password would be:

network-extension-appliance-cloud-connect_r

 

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.