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How to log in to the Virtual Proxy Appliance

KB ID: 1447
Product: Veeam Backup & Replication
Version: 7.x, 8.x, 9.x, 10.x
Published: 2011-12-14
Last Modified: 2020-08-13


For troubleshooting or advanced configuration, you may need to log in to a Linux appliance deployed by Veeam Backup & Replication.
Linux appliances are used by Veeam Backup & Replication for several purposes:
  • In Surebackup, the Virtual Lab proxy appliance routes network traffic between isolated and production networks.
  • In Multi-OS File Level Restore, the proxy appliance mounts virtual machine disks.
  • In Cloud Connect Replication, the network extension appliances route traffic between tenant networks and service provider networks.


You must log in to the appliance as root. You can set a password in the credentials manager, or use the default password.
Setting Passwords
To set the password for the particular type of appliance, edit it in the credentials manager.
  • To set the password for Surebackup (Virtual Lab) and Multi-OS FLR appliances, edit the record with the description “Helper appliance credentials”.
  • To set the password for network extension appliances, edit the record with the appropriate description: “Tenant-side network extension appliance credentials” or “Provider-side network extension appliance credentials”. Only Cloud Connect Service Providers can set the password for provider-side appliances.
For Surebackup and Cloud Connect, you must re-deploy the appliance before you can use the new password. The multi-OS FLR appliance does not persist between restore sessions, so to use the new password you only need to close the file browser and restore again.
The password will be applied to all newly-deployed appliances. It is not possible to specify different passwords for different instances of the same appliance type.
Default Password (before version 9.5) 

NOTE: Starting from Veeam 9.5, a default password is not used for all appliances but Cloud Connect NEA.

You can only use a default password if no password has been set in the credentials manager.
To determine the default password for a particular appliance:
1) Start with the appliance name as it can be seen in the infrastructure view in the hypervisor;
2) Replace any “.” or "_" or space or parenthesis with “-“, but skip a trailing - (if any);
3) Add “_r” to the end.
For example, if your appliance’s vm name is “network.extension_appliance(cloud connect)”, the default password would be “network-extension-appliance-cloud-connect_r”.
KB ID: 1447
Product: Veeam Backup & Replication
Version: 7.x, 8.x, 9.x, 10.x
Published: 2011-12-14
Last Modified: 2020-08-13

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