- Veeam Support Knowledge Base
- Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.
Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.
| KB ID: | 1865 |
| Product: | Veeam Backup & Replication | 10 | 11 | 12 | 12.1 | 12.2 | 12.3 | 12.3.1 | 12.3.2 | 13 | 13.1 |
| Published: | 2014-04-14 |
| Last Modified: | 2024-03-27 |
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Challenge
The Veeam Backup & Replication installer throws the error:
Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.
C:\ProgramData\Veeam\Setup\Temp\Catalog.log
MSI (s) (90!AC) [15:55:52:608]: Doing action: VmaCheckServerSvcStatus Action start 15:55:52: VmaCheckServerSvcStatus. MSI (s) (90:98) [15:55:52:627]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI2B1C.tmp, Entrypoint: _VmaCheckServerSvcStatus@4 ***Veeam*** Open service. Service name: 'LanmanServer'. Display name: 'Server'. ***Veeam*** Getting service status... ***Veeam*** Service is not running. Action ended 15:55:52: VmaCheckServerSvcStatus. Return value 1. Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running. MSI (s) (90!AC) [11:35:01:097]: Product: Veeam Backup Catalog -- Setup is unable to proceed: use Windows Services snap-in to check if the Server service is running.
Cause
The Server service is stopped.
Solution
Ensure the Server service is set to Automatic (Tigger Start) and Running.
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