Cannot connect to Virtual Proxy during VMware backup

KB ID: 1882
Product: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x, 9.x
Last Modified: 2018-06-14


Attempting to connect via RDP to a Veeam Proxy VM in VMware during a Virtual Appliance (hot-add) backup fails.


This occurs due to a hung backup job utilizing that specific proxy, and that proxy is not configured to have automount disabled.


In an Administrator Command Prompt run the following commands:

  1. diskpart
  2. automount disable
  3. automount scrub


User-added image


More Information

Note: If this issue is occuring on Domain Controller which has been configured as a Veeam Proxy, DO NOT perform these steps. Disabling automount on a Domain Controller will cause Application-Aware Processing to fail ( It is not advisable to configure a Domain Controller as a Veeam Proxy.


Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.


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