Veeam Support Knowledge Base
Cannot connect to Virtual Proxy during VMware backup

Cannot connect to Virtual Proxy during VMware backup

KB ID:	1882
Product:	Veeam Backup & Replication
Version:	6.x, 7.x, 8.x, 9.x
Published:	2014-04-24
Last Modified:	2022-08-11
Languages:	FR

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Challenge

Attempting to connect via RDP to a Veeam Proxy VM in VMware during a Virtual Appliance (hot-add) backup fails.

Cause

This occurs due to a hung backup job utilizing that specific proxy, and that proxy is not configured to have automount disabled.

Solution

Starting with Veeam Backup & Replication v10, when a VMware Backup Proxy running Microsoft Windows uses Virtual Appliance (HOTADD) Transport mode, automount is disabled automatically.

On the Proxy which cannot be reached via RDP, run the following commands in an Administrator Command Prompt:

```
diskpart
```
```
automount disable
```
```
automount scrub
```

Example:

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