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Cannot connect to Virtual Proxy during VMware backup

Challenge

Attempting to connect via RDP to a Veeam Proxy VM in VMware during a Virtual Appliance (hot-add) backup fails.

Cause

This occurs due to a hung backup job utilizing that specific proxy, and that proxy is not configured to have automount disabled.

Solution

In an Administrator Command Prompt run the following commands:

  1. diskpart
  2. automount disable
  3. automount scrub

Example:

User-added image

 

More information

Note: If this issue is occuring on Domain Controller which has been configured as a Veeam Proxy, DO NOT perform these steps. Disabling automount on a Domain Controller will cause Application-Aware Processing to fail (http://www.veeam.com/kb1697). It is not advisable to configure a Domain Controller as a Veeam Proxy.

 
KB ID:
1882
Product:
Veeam Backup & Replication
Version:
6.x, 7.x, 8.x, 9.x
Published:
2014-04-24
Last Modified:
2020-08-13
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