- Veeam Support Knowledge Base
- Cannot connect to Virtual Proxy during VMware backup
Cannot connect to Virtual Proxy during VMware backup
| KB ID: | 1882 |
| Product: | Veeam Backup & Replication |
| Version: | 6.x, 7.x, 8.x, 9.x |
| Published: | 2014-04-24 |
| Last Modified: | 2022-08-11 |
| Languages: | FR |
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Challenge
Attempting to connect via RDP to a Veeam Proxy VM in VMware during a Virtual Appliance (hot-add) backup fails.
Cause
This occurs due to a hung backup job utilizing that specific proxy, and that proxy is not configured to have automount disabled.
Solution
Starting with Veeam Backup & Replication v10, when a VMware Backup Proxy running Microsoft Windows uses Virtual Appliance (HOTADD) Transport mode, automount is disabled automatically.
On the Proxy which cannot be reached via RDP, run the following commands in an Administrator Command Prompt:
diskpart
automount disable
automount scrub
Example:
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