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Cannot connect to Virtual Proxy during VMware backup

KB ID:

1882

Product:

Veeam Backup & Replication

Version:

6.x, 7.x, 8.x, 9.x

Published:

2014-04-24

Last Modified:

2018-06-14

KB Languages:

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Challenge

Attempting to connect via RDP to a Veeam Proxy VM in VMware during a Virtual Appliance (hot-add) backup fails.

Cause

This occurs due to a hung backup job utilizing that specific proxy, and that proxy is not configured to have automount disabled.

Solution

In an Administrator Command Prompt run the following commands:

```
diskpart
```
```
automount disable
```
```
automount scrub
```

Example:

User-added image

More Information

Note: If this issue is occuring on Domain Controller which has been configured as a Veeam Proxy, DO NOT perform these steps. Disabling automount on a Domain Controller will cause Application-Aware Processing to fail (http://www.veeam.com/kb1697). It is not advisable to configure a Domain Controller as a Veeam Proxy.

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