1-800-691-1991 | 9am - 8pm ET
EN

Cannot connect to Virtual Proxy during VMware backup

KB ID: 1882
Product: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x, 9.x
Published: 2014-04-24
Last Modified: 2021-08-06
Languages: FR
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Attempting to connect via RDP to a Veeam Proxy VM in VMware during a Virtual Appliance (hot-add) backup fails.

Cause

This occurs due to a hung backup job utilizing that specific proxy, and that proxy is not configured to have automount disabled.

Solution

Starting with Veeam Backup & Replication v10, when a VMware Backup Proxy running Microsoft Windows uses Virtual Appliance (HOTADD) Transport mode, automount is disabled automatically.

On the Proxy which cannot be reached via RDP, run the following commands in an Administrator Command Prompt:

  1. diskpart
    
  2. automount disable
    
  3. automount scrub
    

Example:

User-added image

 

Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.