- Veeam Support Knowledge Base
- Backup Job or Backup Proxy rescan fails with “Failed to create processing task for VM Error: Disk 'GUID' not found”
Backup Job or Backup Proxy rescan fails with “Failed to create processing task for VM Error: Disk 'GUID' not found”
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Challenge
After installing patch 1 for Veeam Backup & Replication 8, jobs may start to fail with the following error message:
[Error] Failed to create processing task for VM Error: Disk '<GUID>' not found.Cause
The error is caused by the wrong disk IDs that were added to the database when the Veeam Backup & Replication 8 was running. This issue has been solved in patch 1, but wrong IDs still remain in the database and, in some cases of processing VMs in Direct SAN or Hot-Add mode, can affect the jobs.
Solution
To solve the issue, the wrong disk ID should be removed from the used Veeam database. We recommend backing up your database prior to making any changes. To apply the query, follow the next steps:
1. From SQL Management Studio, connect to the instance containing the Veeam configuration database (default names are VEEAM, VEEAMSQL2008R2 or VEEAMSQL2012);
2. Expand “Databases”;
3. Right-click “VeeamBackup” > New query;
4. Paste the appropriate query (below) and press “execute” or F5
You will need to paste the GUID from the error message in the job to the query. For example, if the error message looks like:
The query should look like:
5. Close the Veeam GUI and run Veeam again to force the GUI to update.
NOTE: This is an operation that Veeam Support is happy to walk through with you and this KB is provided mostly as a convenience for customers wishing to perform the above operations themselves. If you would like to walk through this process with a representative of Veeam Customer Support, please do not hesitate to open a case with us via the Customer Portal.
In some circumstances there may be multiple orphaned disk references in the database, the error shown in the GUI will only display the first problematic GUID the software comes across. With this in mind it is advised to run a test job after running the above query, if the test jobs fails with another GUID error run the query again for that GUID. Repeat the test process till no errors occur.
1. From SQL Management Studio, connect to the instance containing the Veeam configuration database (default names are VEEAM, VEEAMSQL2008R2 or VEEAMSQL2012);
2. Expand “Databases”;
3. Right-click “VeeamBackup” > New query;
4. Paste the appropriate query (below) and press “execute” or F5
DELETE FROM Physhost_disk WHERE disk_id = ‘GUID’You will need to paste the GUID from the error message in the job to the query. For example, if the error message looks like:
Failed to create processing task for VM Error: Disk '3f8688c2-d5ae-4ac8-be11-2257097f8eb9' not found.The query should look like:
DELETE FROM Physhost_disk WHERE disk_id = '3f8688c2-d5ae-4ac8-be11-2257097f8eb9'5. Close the Veeam GUI and run Veeam again to force the GUI to update.
NOTE: This is an operation that Veeam Support is happy to walk through with you and this KB is provided mostly as a convenience for customers wishing to perform the above operations themselves. If you would like to walk through this process with a representative of Veeam Customer Support, please do not hesitate to open a case with us via the Customer Portal.
In some circumstances there may be multiple orphaned disk references in the database, the error shown in the GUI will only display the first problematic GUID the software comes across. With this in mind it is advised to run a test job after running the above query, if the test jobs fails with another GUID error run the query again for that GUID. Repeat the test process till no errors occur.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please try again later.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Verify your email to continue your product download
We've sent a verification code to:
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!
Your feedback has been received and will be reviewed.