#1 Global Leader in Data Resilience

Veeam Customer Success

Veeam keeps your business running;
Customer Success keeps you on track.

Customer Success Program

Working Together to Achieve Your Data Protection Goals

Success is not measured in getting your product installed and running. It is measured by a holistic approach of understanding your goals of today and tomorrow, educating your team to build awareness and confidence in their use and configuration of Veeam products, and growing the business relationship to adapt to new needs in an ever-changing IT landscape.
Veeam customer success

Program Benefits


Veeam’s Customer Onboarding Program provides a holistic, customer-centric approach that accounts for each customer’s unique environment, objectives and timeline.

  • MyAccount, Veeam portal overview
  • Licensing and support
  • Veeam resources
  • Training and education
  • Installation and best practices guidance

Enterprise Customer Success Manager (ECSM)

Select customers receive a dedicated ECSM to assist you throughout your Veeam journey.

  • Receive access to an ECSM and Customer Success team, and work together to identify data management milestones and proactively set a path to ensure they’re achieved.
  • Gain an in-depth understanding of your success criteria and ensure you meet your goals — both short and long-term.
  • Become the liaison for communicating your needs, concerns and suggestions back to Veeam.
  • Assign resources to provide network analysis, ongoing best practices, health checks and product training.
  • Provide information on the latest updates and industry trends, and coordinate vision road maps so that you are well informed.
  • Coordinate regularly scheduled calls with a flexible, customer-specified frequency.
  • Benefit from an annual Customer Success review.
  • Access bi-monthly product deep dives from a system engineer’s perspective via a Customer Success webinar.

Lighthouse Program

The Veeam Lighthouse Program is our premier Customer Success Program. This global concierge program offers eligible Veeam customers all the components of the Onboarding and ECSM programs as well as additional resources, services and exclusive benefits designed to educate, connect and delight.

The Lighthouse Program adds an extra layer of resources to your existing Veeam team, as well as formal and informal learning opportunities and ways to connect with other customers.

Eligible customers can receive access to:

  • Training
  • Certification
  • Professional services
  • Executive roundtables
  • Product Strategy discussions
  • Ransomware awareness
  • Conferences and more.

Customer Success Program Events

Check out our upcoming, invite-only events.

Have questions? We have answers!