Veeam Customer Success
keeps you on track.
We’re Here to Assist Your Journey
Customer Success is a global post-sales program that guides customers throughout their Veeam® journey by:
- Onboarding assistance for all new customers, accelerating time to value
- Providing Select customers with a dedicated Enterprise Customer Success Manager (ECSM)
- Giving strategic customers access to the concierge Lighthouse program
Our Mission
We strive to proactively partner with customers throughout their Veeam journey, to maximize benefits and exceed desired outcomes.
Program Benefits
Onboarding
Veeam’s Customer Onboarding Program provides a holistic, customer-centric approach that accounts for each customer’s unique environment, objectives, and timeline.
- MyAccount, Veeam portal overview
- Licensing and support
- Veeam resources
- Training and education
- Installation and best practices guidance
Enterprise Customer Success Manager
Select customers receive a dedicated Enterprise Customer Success Manager to assist you through your Veeam journey.
- Receive access to an Enterprise Customer Success Manager and Customer Success team — work together to identify data management milestones and proactively set a path to ensure they’re achieved
- Gain an in-depth understanding of your success criteria and ensure you meet your goals — both short and long term
- Be the liaison for communicating your needs, concerns and suggestions back to Veeam
- Assign resources to provide network analysis, on-going best practices, health checks and product training
- Provide information on the latest updates and industry trends, and coordinate vision road maps, so that you are well‑informed
- Coordinate regularly scheduled calls with flexible, customer-specified frequency
- Benefit from an annual Customer Success review
- Access bimonthly product deep dives from a system engineer’s perspective via a Customer Success webinar
Lighthouse Program
The Veeam Lighthouse Program is our premier Customer Success Program. This global concierge program offers eligible Veeam customers all the components of the Onboarding and Enterprise Customer Success Manager programs as well as additional resources, services and exclusive benefits designed to educate, connect and delight.
The Lighthouse Program adds an extra layer of resources to your existing Veeam team, as well as formal and informal learning opportunities and ways to connect with other customers.
Eligible customers can receive access to:
- Training
- Certification
- Professional services
- Executive roundtables
- Product Strategy discussions
- Ransomware awareness
- Conferences and more.
Hear From Our Customers
Customer Success Program Events
DR Best Practices: Automated Testing
May 18, 2023
Speaker:
- Dave Russell, Vice President Enterprise Strategy
- Emilee Tellez, Product Strategy Technologist
Ask Me Anything About Disaster Recovery Configuration
May 30, 2023
Speaker:
- Veeam’s Enterprise CS Systems Engineers
Q2 Ransomware Updates
June 13, 2023
Speaker:
- Rick Vanover, Senior Director, Product Strategy
Veeam One
June 29, 2023
Speaker:
- Kirsten Stoner, Technologist, Product Strategy