Tape media not visible in the GUI

KB ID: 2066
Product: Veeam Backup & Replication
Version: 8.x
Published: 2015-09-29
Last Modified: 2020-08-13
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Challenge

Tape media that is labelled with barcodes starting with “CLN” or “CLR” is not visible in Veeam Backup & Replication GUI (Shell).

Cause

Tapes with labels starting with “CLN” or “CLR” are automatically detected as cleaning tapes and are hidden in the user interface. This is by design.

Solution

  1. If the tapes in question are not cleaning tapes, then apply the correct barcodes to them.
  2. Re-inventory the library.
In case of an  inadvertently marked tape which has a correct barcode, please check how to remedy the situation in the following KB: https://www.veeam.com/kb2789
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