Veeam Marks a Data Tape as a Cleaning Tape

Cause 2: LTO Cartridge Memory (LTO-CM) Read Failure

LTO cartridges contain an RFID chip with information about the cartridge, and the tape drive reads this chip for information about the cartridge. The tape's memory chip may be faulty, or the tape drive is not correctly reading the memory chip.

Resolution:

Perform isolation testing to identify whether the issue is with an individual faulty tape or the tape drive is defective and fails to read the memory chip.

If the documented causes listed in this article do not apply, please do the following:

1. Collect logs from Veeam Backup & Replication using the 'Export all logs for selected components', selecting the Veeam Backup Server and the relevant Tape Server.
2. (Optional, but highly recommended)
   Stop all jobs or wait until all jobs have stopped, then back up the Veeam Backup & Replication Configuration database.
3. Create a new Veeam Support case referencing KB2789.
   Attach to the case the logs from Step 1 and the database from Step 2.