- Veeam Support Knowledge Base
- FLR Fails When VMDK Is Encrypted With HyTrust
FLR Fails When VMDK Is Encrypted With HyTrust
| KB ID: | 2229 |
| Product: | Veeam Backup & Replication |
| Published: | 2017-01-20 |
| Last Modified: | 2025-08-06 |
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Challenge
Attempting to restore guest files using Windows File Level Restore fails when the machine's VMDKs were encrypted using HyTrust.
Cause
As the VMDK(s) are encrypted, they can not be mounted to be browsed using the File Level Restore browser.
Solution
To work around this issue, review KB1459: How to Restore Individual Files When FLR Fails.
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