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Error 1053: The service did not respond to the start or control request in a timely fashion.

KB ID: 2261
Product: Veeam Backup & Replication
Veeam ONE
Veeam Service Provider Console
Veeam Cloud Connect
Published: 2017-03-13
Last Modified: 2025-08-07
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Challenge

A Veeam-related service fails to start with the following error:

Error 1053: The service did not respond to the start or control request in a timely fashion.

Cause

This error is a generic Windows service error and could be caused by a variety reasons, some of which are discussed in the Solution section.

Solution

Review Windows Event Logs

In all situations, the first place to check and investigate why the service won't start is the Windows Event Logs of the machine where the service was started. The event logs may indicate the exact reason for the issue (e.g., timeout, .NET issue, or connection issue)

Service Cannot Communicate with the Database

Veeam-related services that are dependent on communication with that product's configuration database may fail to start with this error if:

  • The connection credentials used by the Veeam service are invalid.
  • The database engine hosting the configuration database is not running.
  • The connection details for the remote machine running the database engine are invalid (e.g., hostname change).

Review the following:

.NET Issues

If changes were recently made to the .NET runtimes installed on the machine, the version required by Veeam ONE may have been uninstalled.

Veeam KB4545:  Veeam ONE Web Client Page Fails to Load After Updating .NET Runtime Components

More Information

If you have any questions, contact Veeam Support.
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