https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyMjYxIiwiaGFzaCI6IjE1OGQwN2MyLTlkYTMtNDM4MC1hMzdkLTQ3ZTU2ODI4MmFhNCJ9
1-800-691-1991 | 9am - 8pm ET
EN

Veeam ONE Reporter service not starting

Challenge

Veeam Reporter Scheduling Service may fail to start with the following exception:
The service did not respond in a timely fashion

Cause

The default timeout of 30 seconds for service start up is reached. This is normally caused by an issue of an environmental nature.

Solution

Here are the steps to increase the timeout:
  1. On the Veeam ONE server, access the registry editor by clicking Start > Run > and typing regedit.
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  3. Create a new value as DWORD by right-clicking on the pane on the right and name it ServicesPipeTimeout
  4. Set the value to 180000 (3 minutes) decimal and click OK.
  5. Restart the machine to apply the changes.

More information

If you have any questions, contact Veeam Support.
KB ID:
2261
Product:
Veeam ONE
Version:
all
Published:
2017-03-13
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later