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Veeam ONE Reporter service not starting

KB ID: 2261
Product: Veeam ONE
Version: all
Published: 2017-03-13
Last Modified: 2020-08-13

Challenge

Veeam Reporter Scheduling Service may fail to start with the following exception:
The service did not respond in a timely fashion

Cause

The default timeout of 30 seconds for service start up is reached. This is normally caused by an issue of an environmental nature.

Solution

Here are the steps to increase the timeout:
  1. On the Veeam ONE server, access the registry editor by clicking Start > Run > and typing regedit.
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  3. Create a new value as DWORD by right-clicking on the pane on the right and name it ServicesPipeTimeout
  4. Set the value to 180000 (3 minutes) decimal and click OK.
  5. Restart the machine to apply the changes.

More information

If you have any questions, contact Veeam Support.
KB ID: 2261
Product: Veeam ONE
Version: all
Published: 2017-03-13
Last Modified: 2020-08-13

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