1-800-691-1991 | 9am - 8pm ET
EN

Veeam Service Provider Console v5 Patch 3

KB ID: 4163
Product: Veeam Service Provider Console 5.0, Veeam Service Provider Console for the Enterprise 5.0
Published: 2021-05-13
Last Modified: 2021-05-20

Requirements

Please confirm you are running version 5.0.0.6726 or later before installing Patch 3. You can check this by logging in to the backup portal and navigating to the Configuration > Support Information tab. After upgrading, your server build will be 5.0.0.6959.

Resolved Issues

Security

  • The configured encryption password used in backup policies is reset after upgrading to Veeam Service Provider Console v5.

UI

  • Exporting data from the grid to the CSV, XML format does not work on Configuration -> Licensing -> Cloud Connect and Backup Servers tab.

VMware Cloud Director integration

  • Backup policies targeted to a VMware Cloud Director repository cannot be edited.
  • VCD company creation operation may take significant time when using VSPC API.

Veeam Agent for Microsoft Windows

  • "Wake-up timers are not supported by the operating system" warning message is displayed for backup agents running the server mode.

Restful APIs v3

  • GET /protectedWorkloads/virtualMachines method returns incorrect jobUid value for backup copy jobs with immediate mode.

Solution

To install Patch 3, perform these steps:

  1. Back up the VSPC configuration database.
  2. Log off from all active VSPC UI sessions.
  3. Execute VSPC.ApplicationServer.x64_5.0.0.6959.msp file on the VSPC server as administrator.
  4. Execute VSPC.WebUI.x64_5.0.0.6959.msp file as administrator on the VSPC UI (IIS) server.
  5. Execute VSPC.ConnectorService.x64_5.0.0.6883.msp as administrator on the VSPC server.

After installing Patch 3, perform these steps:

  1. All Windows backup agent jobs with configured encryption will fail with the corresponding error message "Reconfigure the encryption password for this agent to ensure backup recoverability."
  2. Once you see what agents require this reconfiguration, navigate to the Backup Jobs and reconfigure the encryption password.
  3.  Rerun all failed backup jobs to apply new encryption settings.
  4. To restore data from previously created backups, please contact Veeam technical support for assistance.
MD5: ed040b7c98dbd6d5b76f401fd821007b
SHA-1: 5d0b9ff2e0c645b26829f0a1923f7b71c6510ad5
KB ID: 4163
Product: Veeam Service Provider Console 5.0, Veeam Service Provider Console for the Enterprise 5.0
Published: 2021-05-13
Last Modified: 2021-05-20

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.