- Veeam Support Knowledge Base
- Veeam Service Provider Console v5 Patch 4
Veeam Service Provider Console v5 Patch 4
| KB ID: | 4223 |
| Product: | Veeam Service Provider Console | 5.0 |
| Published: | 2021-10-12 |
| Last Modified: | 2026-10-28 |
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More Recent Version Available
Please find the latest version of Veeam Service Provider Console here:
Requirements
Please confirm you are running version 5.0.0.6726 or later before installing Patch 4. You can check this by logging in to the backup portal and navigating to the Configuration > Support Information tab. After upgrading, your server build will be 5.0.0.7151
Enhancements
General
- The user login process has been optimized for large-scale Active Directories. To set custom cache parameters, contact Veeam technical support team.
Veeam Cloud Connect Integration
- The data collection engine for Veeam Cloud Connect servers has been optimized.
- The task for retrieving managed agent backups has been optimized
Veeam Backup & Replication Integration
- The data collection engine for managed Veeam Backup & Replication servers has been optimized.
Resolved Issues
General
- VSPC fails to upgrade when special characters are used in the password of the connection string to a SQL Server hosting the VSCP database
Security
- Under certain conditions, backup portal users who do not have any access to the VSPC server can call an endpoint to download specific files from the server.
- When running a remote backup agent patch operation, backup portal users can upload files to the VSPC server without having any access to the machine.
Monitoring
- Under certain conditions, the “Max allowed job duration” alarm returns incorrect duration values.
Licensing
- When a tenant with a zero UID is present in the Veeam Cloud Connect database, a monthly license usage report cannot be generated.
- Monthly license usage report fails to generate for Veeam Backup & Replication 11a servers.
Veeam Backup & Replication Integration
- Backup copy jobs running in the immediate mode do not display any transferred data.
Restful APIs v2
- Under certain conditions, deleting backup resources for a tenant can time out with an error.
- Tenant creation task fails when multi-factor authentication settings are enforced in the backup portal.
- When managing Veeam Backup Enterprise Manager (VBEM) servers of version 9.5, various VBEM-related endpoints fail with NullReference exceptions.
- “GET /v2/computers” endpoint fails for computers in the rejected state
Veeam Backup for Microsoft Azure Integration
- Under certain conditions, the VSPC management agent fails to collect backup policies data from managed Veeam Backup & Replication servers.
Veeam Agent for Microsoft Windows Integration
- Under certain conditions, a license key cannot be updated for the managed backup agent.
- When updating backup policies, account passwords from application-aware processing options can be reset.
ConnectWise Manage Integration
- Subscription plan selection can fail when there are more than 50 000 products created in ConnectWise Manage.
- Data synchronization fails when there are companies with the same name registered on different sites.
Note: After installing this patch, you will need to re-apply all custom changes (for example, disabling the reboot remote computer option via VSPC config)
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