Veeam Backup for Cloud Solutions Potential Data Loss
| KB ID: | 4383 |
| Product: |
Veeam Plug-In for AWS Veeam Plug-In for Microsoft Azure Veeam Plug-In for Google Cloud |
| Published: | 2022-12-09 |
| Last Modified: | 2022-12-16 |
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Challenge
Possible data loss in backups created.
Affected product versions:
- Veeam Plug-In for AWS 5.0.0.452
- Veeam Plug-In for AWS 5.1.0.39
- Veeam Plug-In for Microsoft Azure 4.0.0.679
- Veeam Plug-In for Google Cloud 3.0.0.859
Cause
While creating backups to object storage, data loss may occur within the restore points of a backup chain. This can happen in the background due to the movement of backup objects.
To understand if any backup chains are affected, policies that have Health Check enabled will put the restore point in an Incomplete state, which can be seen via the Restore Point popup.
Solution
Veeam has released a hotfix which is available via the Updater component. It is advised to install this update immediately.
After the installation of the hotfix, the build number will be:
- Veeam Plug-In for AWS 5.1.1.8
- Veeam Plug-In for Microsoft Azure 4.0.0.714
- Veeam Plug-In for Google Cloud 3.0.0.868
Update Procedure
- Navigate to the Configuration page
- Navigate to the Support Information page
- Select “Check and view updates”
- Within the Updater, select the “Veeam update” package in the list
- Within the action pane, select “Install Updates Now”
- Once installed, it is required to enable Health Check within all backup-enabled policies.
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