SureBackup Job for Linux Docker Host Fails Ping Test

KB ID: 4398
Product: Veeam Backup & Replication
Published: 2023-01-05
Last Modified: 2023-01-05
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Challenge

A SureBackup Job's ping and application tests attempt to interact with an unexpected IP address of a Virtual Machine running Docker.

Cause

The SureBackup Job's recovery verification tests use the IP addresses reported to the VMware Environment by VMware Tools.

Solution

To control which IP addresses SureBackup will use for tests, reconfigure VMware Tools to exclude network adapters that should not have their IP reported to the VMware Environment.

More Information

All changes must be made to the production Virtual Machine. After reconfiguring the VMware Tools settings on the production machine, verify that the expected IP addresses are listed in the vSphere Client, then rerun the backup job for that VM and rerun the SureBackup job with that new restore point.
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