Veeam Intelligence Updates

2025-09-03

Enhancements

• Veeam Backup & Replication — Enhanced Basic Mode: Veeam Intelligence now performs agent-based real-time queries across official Veeam sources, including Help Center, Support KB, R&D Forums, and other veeam.com content. This replaces reliance on a static guide-only vector index and yields more accurate, better-sourced answers. Available in both Windows Console and Web Console.
• Veeam Service Provider Console — Basic Mode: Same engine as Veeam Data Platform Basic Mode. Customers can ask natural language questions and instantly reach high-quality Veeam Service Provider Console technical documentation from veeam.com properties.
• Veeam Service Provider Console — Advanced Mode: Veeam Intelligence can answer environment-aware questions using VSPC data. The most common scenarios are grouped as follows:
  • About and Versions: Quickly see the deployed Veeam Service Provider Console version and all managed Agent versions.
  • Urgent Notifications: Surface permanent or high-priority notifications that require attention.
  • Protection Coverage: Check protection status for VMs, computers, file shares, object storage, public cloud workloads, and Microsoft 365 protected objects.
  • Job and Policy Health: Review failures and outcomes in the last 24 hours or for a specific day.
  • Active Alarms: List all active alarms to focus response efforts.
  • Organizations and Partners: Retrieve company and reseller details for oversight and reporting.
  • Asset Discovery: View discovered computers based on configured rules.
  • Infrastructure Inventory: Inspect backup agents, Veeam Backup & Replication servers, and Veeam Backup for Microsoft 365 servers managed by Veeam Service Provider Console.
  • Support Visibility: List current support cases with IDs and statuses.

2025-07-03

Enhancements

• Visible Thinking Process: To improve transparency and trust in AI-generated responses, Veeam Intelligence now displays its thought process as a step-by-step task list. This includes key operations such as data retrieval, environment setup, analysis, and response generation, helping customers understand how conclusions are reached through the agentic data pipeline.

• Advanced Response Rating: We've expanded the response rating functionality to allow customers to provide more detailed feedback. In addition to like/dislike buttons, customers can now select from pre-defined tags (e.g., Accurate answer, Exceeded expectations) and add optional comments. This enables more targeted improvements across the Veeam Intelligence ecosystem.

2025-05-28

Enhancements

• CSV & JSON Export for Grids: Any interactive grid artifact can now be downloaded in CSV or JSON format, making it easy to feed results into BI tools or spreadsheets.

• Response Ratings: Added like / dislike buttons so users can rate Veeam Intelligence answers and help Veeam continually improve.

• Security & Stability Updates: Routine bug fixes plus library upgrades that resolve known vulnerabilities (e.g., CVE-2025-27789), delivering a safer and more reliable Veeam Intelligence experience.

2025-03-28

Enhancements

• New UI theme: Introducing a new cleaner design and more intuitive interface for Veeam Intelligence.
• Interactive Grids: Instead of bulky Markdown, Veeam Intelligence now displays interactive grids, enabling sorting, filtering, and column visibility for a truly rich experience.
• Unique URL Handling: When searching for technical information, duplicated links are consolidated, ensuring faster searches and more accurate knowledge extraction from official KBs, Helpcenter, and other veeam.com trusted resources.
• Improved Document Parsing: Technical documentation parsing has been enhanced and now system-level HTML tags are removed, preserving only essential page text and structured data (tables, lists, etc.).
• Detailed REST API Errors: Full error details are now relayed to Veeam Intelligence from Veeam ONE API. This allows for more precise troubleshooting and advice on the next steps when the API replies with an error.
• Postprocessing Stability: Multi-agent isolated code execution (data filtering, processing, etc.) no longer reattempts valid fixes, shortening resolution loops.

2025-02-27

Enhancements

• Redundant LLM Instances for Failback: Redundant LLM instances have been added to enable failback between secure Azure OpenAI instances, ensuring continuous service availability and enhanced resilience.

• Enhanced Conversational Logic: The conversation engine now summarizes user context between responses, resulting in more coherent and contextually aware interactions.

• Multi-Agent Architecture in Advanced Mode: A dedicated agent now handles both conversational queries and technical documentation exploration. Additional on-demand agents are provisioned to address specialized data analysis topics.

• Improved Artifact Handling: Artifact management has been refined to better process and utilize datasets generated during Veeam Intelligence data analysis.

• Enhanced Python Code Executor in the Veeam Intelligence Sandbox: The code executor now supports advanced requests, including sorting results and combining/filtering multi-API outputs for improved data processing.