The level of support services provided depends on the lifecycle phase determined for a specific version of the product. Current versions of the product are eligible for full support; however, hotfix development is only available to customers who have upgraded to the most recent publicly available build of the impacted products.
| End of Fix |
| When a product version reaches this stage, no further Updates, Patches or Hotfixes will be created for it (exceptions may be made on a case-by-case basis). A version that has reached End of Fix, but that has not reached End of Support is still fully supported. However, if Veeam determines that an issue you are facing is fixed in a generally available version, you will be required to update to it. |
| END OF SUPPORT |
| When a product version reaches this stage, this version will no longer be supported by Veeam. To get support, you need to have an active maintenance contract and perform an upgrade to at least the version that has not reached the End of Support stage yet. |
| End of Fix | When a product version reaches this stage, no further Updates, Patches or Hotfixes will be created for it (exceptions may be made on a case-by-case basis). A version that has reached End of Fix, but that has not reached End of Support is still fully supported. However, if Veeam determines that an issue you are facing is fixed in a generally available version, you will be required to update to it. |
| End of Support | When a product version reaches this stage, this version will no longer be supported by Veeam. To get support, you need to have an active maintenance contract and perform an upgrade to at least the version that has not reached the End of Support stage yet. |