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What’s New in Veeam Service Provider Console v8?


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A Centralized User Interface for All Data Protection Needs

Organizations rely on service providers for backup and disaster recovery expertise. Veeam Service Provider Console v8 can help service providers scale their business by:

  • Providing a single UI to view customers’ data protection and malware detection status
  • Streamlining management of hosted infrastructure with multi-tenant and self-service capabilities
  • Minimizing time spent on technical support case creation

Veeam Service Provider Console v8 Advantages

Enhance Malware Detection and Security Alerting

Gain insight into suspicious activity of workloads protected by Veeam Backup & Replication along with advanced malware detection and pre-defined security alarms via Veeam ONE. All from a single UI with a holistic view across managed clients.

Streamline Support Ticket Creation

Create technical support cases directly in Console’s UI with automated log collection, bundling and uploads. Proactively identify issues before they happen with Veeam Intelligent Diagnostics via Veeam ONE.

Simplify Management of Hosted Infrastructure

Leverage multi-tenant monitoring, reporting, and invoicing for individual tenants across all workloads on a hosted server. Provide tenants with self-service capabilities to create and edit vSphere backup jobs.


What are the advantages of the new malware and security features?
Service providers will have a holistic view of data protection status across managed clients and will be able to offer malware scanning and additional security services. Partners can leverage APIs to get security alarms across their entire infrastructure even if they do not use Console’s UI.
What are the advantages of creating support tickets directly in Veeam Service Provider Console?
Providers can save time and eliminate frustration by leverage Console for automated log collection, bundling, and uploads establishing the initial communication with Veeam Support. 
What are the advantages of the new hosted infrastructure capabilities?
Service providers no longer have to use scripts or build their own portals to manually assign backup jobs to individual tenants on a hosted server.  Tenants can leverage self-service capabilities to monitor and create reports for any workload on a hosted service, as well as create and edit backup jobs for vSphere jobs.
Which job platforms on a hosted Veeam Backup & Replication server can be mapped to corresponding tenant companies for multi-tenant monitoring, reporting, and billing?

Veeam Service Provider Console v8 supports mapping of hosted VBR jobs for the following platforms:

  • VMware vSphere 

  • VMware Cloud Director 

  • Microsoft Hyper-V  

  • Nutanix AHV 

  • Red Hat Virtualization 

  • Enterprise Plug-ins 

  • File Share/NAS backup 

Full a full list of Veeam Backup & Replication jobs that can be mapped to tenants, please refer to this Veeam Help Center article

How do I update to the latest software?
Veeam Service Provider Console supports in-place upgrade that preserves settings and configuration of the previous version. You can upgrade product components if you run Veeam Service Provider Console version 7.0. Learn more in the Deployment Guide.  

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