- Veeam Support Knowledge Base
- Transient and Non-transient Errors When Using Guest Processing
Transient and Non-transient Errors When Using Guest Processing
| KB ID: | 1796 |
| Product: | Veeam Backup & Replication |
| Published: | 2013-07-29 |
| Last Modified: | 2023-06-20 |
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Challenge
Solution
0x800423F3
This error translates to the VSS error “VSS_E_WRITERERROR_RETRYABLE” or “The writer experienced a transient error. If the backup process is retried, the error might not reoccur.”
This error is expressing that a generic error has occurred and that the backup may be retried and may be successful on the next attempt. In order to investigate the core issue, refer to the System and Application event logs from the guest at the time of error.
0x800423F4
This error translates to the VSS error “VSS_E_WRITERERROR_NONRETRYABLE” or “The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur.”
This error is expressing that a generic error occurred in the backup process and is likely to happen again. This error is typically due to system configuration or other software that prevents the execution of a shadow copy. In order to investigate the core issue, refer to the System and Application event logs from the guest at the time of error.
Investigation Advice
Consider the following:
- Check the System and Application event logs around the time that the job failed.
- Using the Diskshadow Utility to Manually Test VSS Operations
- How to Use VSSTrace to Collect VSS Diagnostic Logging
Customers have reported that in some situations, VSS issues were resolved by rebooting the Guest OS of the VM being backed up. For example, a pending Windows update may cause problems.
For assistance with investigating the core issue or verifying information in the event logging, please open a Veeam Support case.
More Information
For assistance with investigation of the core issue or verifying information posed in any event logging, please open a Veeam Support case.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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