Windows File Level Restore hangs on "Starting restore session"

KB ID: 2160
Product: Veeam Backup & Replication
Version: all
Last Modified: 2017-02-24


Windows File Level Restore hangs on "Starting restore session" for abnormally long period of time while free disk space on drive C:\ keeps decreasing dramatically.
You may find following path with cache file constantly growing:
C:\Windows\system32\config\systemprofile\AppData\Local\mount_cache{GUID} or C:\Windows\SysWOW64\config\systemprofile\AppData\Local\mount_cache{GUID}.


The issue occurs when guest Windows has Transactional NTFS (TxF) turned on. When mounting to Veeam server it can cause NTFS driver to enter infinite loop trying to re-apply transaction log.


To resolve:

1. Login to guest OS as administrator. Run cmd with elevated privileges. Execute 2 following commands for each logical disk in VM. Example for disk C:
fsutil resource setautoreset true C:\
fsutil resource setavailable C:\

2. Make a new backup point of that VM. verify that File Level Restore starts fine from new backup point

More Information

For more information about Transactional NTFS (TxF)
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