https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyMjQ5IiwiaGFzaCI6ImNlMjdmYjMxLWI0ZGEtNGUxMy1iOGVkLTg4YTkzNmRmN2RmZiJ9
1-800-691-1991 | 9am - 8pm ET
EN

Backups are removed from UI after manual rescan

Challenge

Backup files may disappear from UI and jobs may initiate active full backups after manual rescan of the repository. All repository types are affected, especially deduplicated appliances because they provide native replication between units.

User-added image

Cause

The issue is caused when the following conditions are met:
  1. Two different Veeam Backup Repositories are created under the same paths
  2. Backup job works with Veeam Backup Repository #1
  3. Additionally, backup files with the metadata file are copied manually, by script, or over third-party replication solutions to Veeam Backup Repository #2
  4. You have rescanned Veeam Backup Repository #2
  5. Backup files disappear from the UI (Backups -> Disk) and backup jobs begin performing active fulls

Solution

Please download the private fix below, and install it on Veeam B&R server: 
  1. Ensure all jobs are stopped
  2. Go to the Veeam Backup Server and verify you are running version 9.5.0.823. You can check it browsing to Option -> Help -> About 
  3. Stop all Veeam B&R services manually or use the following PowerShell query: Get-Service -DisplayName "Veeam*" | stop-service
  4. Please make a backup of the following *.dll files: Rename Veeam.Backup.Core.dll to the Veeam.Backup.Core.dll_original in the installation folder (default path C:\Program Files\Veeam\Backup and Replication\Backup)
  5. Afterwards copy the *.dll files from the archive
  6. Start all Veeam B&R services manually or using the following PowerShell query: Get-Service -DisplayName "Veeam*" | start-service

More information

Note: the hotfix only prevents the issue from reoccurring. Please contact Veeam Support to get your backup chain back into the UI and continue backup incrementally if the job has not generated any new active fulls yet.
KB ID:
2249
Product:
Veeam Backup & Replication
Version:
9.5
Published:
2017-03-22
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.