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vCloud Director integration doesn't work in Veeam Availability Console 3.0

KB ID: 2902
Product: Veeam Service Provider Console
Version: 3.0
Published: 2019-04-05
Last Modified: 2020-08-13
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Challenge

When creating a Reseller or a Company you cannot assign vCloud Director resources to it even though vCD has been added to the Cloud Connect server

Cause

Due to the discovered issue in Veeam Backup & Replication 9.5 Update 4 GA, vCloud objects are not properly collected by Availability Console.

Solution

The issue is addressed in Veeam Backup & Replication Update 4a. Once Update is installed, vCloud data will be gathered within the standard automated collection.

More information

If you require a hotfix for Update 4 GA or RTM, please contact Veeam Support.
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