1-800-691-1991 | 9am - 8pm ET

Veeam Availability Console v3 Patch 3 (build 2762)

KB ID: 3003
Product: Veeam Service Provider Console
Version: 3.x
Published: 2019-09-13
Last Modified: 2020-08-13


Veeam Availability Console v3 Patch 3 (build 2762).

This update supersedes Veeam Availability Console v3 Patch 2 (build 2725).


Please confirm you are running version or later prior to installing this Patch 3. You can check this under Windows > Programs and features. After upgrading, your build will be version

As a result of ongoing R&D effort and in response to customer feedback, this Patch 3 includes a set of bug fixes, the most significant of which are listed below:

New fixes:

  • “/v2/tenants” get request does not display the “deleted” status for removed companies. 
  • Querying “v2/tenants/{id}” and “/v2/tenants/{id}/backupResources” information may take considerable amount of time. 
  • A backup policy cannot be created if there are “space” symbols in the encryption hint. 
  • A backup policy cannot be created when “processingEnabled” parameter is set to True, and “Credentials” parameter is used.
  • After applying a backup policy to a managed Agent, job scheduling settings are displayed incorrectly in the VAC UI, but the settings pushed to the Agent are correct. 
  • Site administrators can select Public IP Addresses belonging to a different site when creating a company. 
  • Under certain conditions, “Used Storage” counter may display incorrect data on the “Overview” tab. 
Management Agent 
  • Management agent installed on a Cloud Connect server is incorrectly displayed on the Backup Agents tab. 
  • Under certain conditions management agent restarts every hour. 
  • Network Extension IP addresses are not filtered by a reseller. Reseller can select IP addresses belonging to unmanaged companies. 
  • Reseller can change his or her backup quota to “unlimited” when creating a managed company with “unlimited” quota.
ConnectWise Manage Plugin 
  • Only the first 10 000 products are displayed in the mapping area of the plugin. 
  • Plugin services may consume excessive memory when there are a lot of tickets created in the ConnectWise Manage application.
Discovery Rule 
  • Platform type cannot be detected for old computers and is reported as “Other.”
  • Under certain conditions after installing a private hotfix Veeam.MBP.Service fails to connect to the existing database with the following error message ”Cannot change configuration database: Database version is invalid.” 
  • Veeam.MBP.Service fails to start when managed backup agents have duplicate IDs (due to cloning operation) in the configuration database.
  • “VM without backup” alarm is triggered for VMs that are migrated between vCenter Servers or are re-registered in the virtual infrastructure.
vCloud Director 
  • Under certain conditions, the management agent may connect to VAC server without authentication.
Backup Reporting 
  • Computer renaming leads to duplicated values in the Protected Computers report.
Usage Reporting 
  • Under certain conditions, usage report for managed Veeam Backup & Replication servers may not be created within first ten days of a month.

Fixes included from previous patches:

  • Cloud Copies counter on the Overview dashboard does not return any data.
  • Backup agents managed by Veeam Backup & Replication report 0 restore points available in the backup policy drill down view. 
  • Portal administrators can log in only when using a full domain name of the Veeam Availability Console server. 
  • Users belonging to a domain user group which is added to a Veeam Availability Console security group cannot log in to the portal.
  • Users belonging to a nested domain group cannot log in to the portal.
  • Under certain conditions, Veeam.MBP.Service might be consuming excessive memory.
  • Under certain conditions, data collection job fails to retrieve information from a Cloud Connect server that has lots of task sessions on cloud gateway servers. This results in displaying these tenants’ companies as deleted in the Veeam Availability Console UI.
  • Tenant password changed in Veeam Cloud Connect is not synchronized with Veeam Availability Console.
  • Office 365 and Gmail SMTP servers are not supported for notifications.  
Discovery Rule
  • Inaccessible computers cannot be located when using CSV and IP discovery rule options.
Backup Agent
  • Full Access UI mode cannot be applied to a backup agent.  
  • When using Select All checkbox on the Managed Backup Agents tab agent settings are applied to all computers of all managed companies regardless of the selected scope in the Company\Reseller filter.  
  • Licensing attribute is not updated for managed backup agents which leads to license expiration on the backup agent.    
  • Backup agent files are not validated when the installation is performed from a local folder without using a master management agent. This may result in a corrupted installation/upgrade of the backup agent. 
Management Agent
  • Under certain conditions, management agents fail to upgrade with the following error message “The system cannot find the file specified.”
Usage Reporting
  • Workstation and server backup counters in the Veeam Cloud Connect usage report are mixed up.
  • Under certain conditions License usage report for Veeam Backup & Replication servers is not generated. 
    Billing and invoices
    • Under certain conditions, all VMs with a cloud copy which belong to different locations are reported as VMs from the default location in the invoice. 
    RESTful APIs
    • Querying tenant information with SetLinks parameter may take considerable time.
    • The vMsBackudUpToCloud counter does not display data about VM and Agent backup copy jobs targeted to a cloud repository.  
    ConnectWise Manage Plugin
    • Cloud repository usage is not updated in ConnectWise Manage agreements when there are unknown files (not related to Veeam backups) in the repository. 
    • Tickets state synchronization may stop working when triggering a mass-resolve operation in the ConnectWise Manage application. 

    More information

    This update has been superseded by Veeam Availability Console v3 Patch 4 (build 2795).
    KB ID: 3003
    Product: Veeam Service Provider Console
    Version: 3.x
    Published: 2019-09-13
    Last Modified: 2020-08-13

    Couldn't find what you were looking for?

    Below you can submit an idea for a new knowledge base article.
    Report a typo on this page:

    Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

    Spelling error in text

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
    Your report was sent to the responsible team. Our representative will contact you by email you provided.

    Oops! Something went wrong.

    Please try again later.

    KB Feedback/Suggestion

    By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
    Thank you for your interest in Veeam products!
    We've sent a verification code to:
    • Incorrect verification code. Please try again.
    An email with a verification code was just sent to
    Didn't receive the code? Click to resend in sec
    Didn't receive the code? Click to resend

    ty icon

    Thank you!

    We have received your request and our team will reach out to you shortly.


    error icon

    Oops! Something went wrong.

    Please try again later.