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Veeam product installer fails with "Failed to execute setup extensions."

KB ID: 4195
Product: Veeam Agent for Microsoft Windows, Veeam ONE, Veeam Backup & Replication, Veeam Service Provider Console
Published: 2021-08-06
Last Modified: 2021-08-06

Challenge

When attempting to install or upgrade a Veeam product, the installer fails with the following error:
Failed to execute setup extensions.
Failed to execute setup extensions. example

Cause

This issue is related to security software (antivirus/antimalware) or system hardening on the machine preventing access to or execution of files within the %localappdata%\Temp\ folder.

During the installation process, Veeam installers extract and execute files from the temporary folder.

The issue can be further identified by reviewing the installer log files found in C:\ProgramData\Veeam\Setup.

Log Examples:
Example from BackupSrvLog.log
Extracting binary 'VmSetupHelpLib.dll' to 'C:\Users\backup\AppData\Local\Temp\a25a751c-1b27-423e-8e46-83be7abbd9f1\VmSetupHelpLib.dll'.
Exception occurred while extracting 'VmSetupHelpLib.dll'. Error code: 32
Exception occurred. Error code: 32
Failed to execute setup extensions.
Example from VeeamOneAgentSetup.log
Extracting binary 'Veeam.Setup.OneAgentExtension.dll' to 'C:\Users\backup\AppData\Local\Temp\c530b386-2eda-48d9-940e-71f7f873ac2b\Veeam.Setup.OneAgentExtension.dll'.
Exception occurred while extracting 'Veeam.Setup.OneAgentExtension.dll'. Error code: 5
Exception occurred. Error code: 5
Failed to execute setup extensions.
Example from VSPC_Server.log
Extracting binary 'SPPSetupExtensions.dll' to 'C:\Users\backup\AppData\Local\Temp\1f2008f5-c746-42a4-990c-4dc5202e73d5\SPPSetupExtensions.dll'.
Exception occurred while extracting 'SPPSetupExtensions.dll'. Error code: 5
Exception occurred. Error code: 5
Failed to execute setup extensions.

Solution

If this error occurs while attempting to install a Veeam product, you are advised to review the security software's logs to identify what activity was detected and blocked, and then create appropriate exclusions to prevent installation issues. Alternatively, temporarily disable security software or server hardening until the installation is complete to prevent interactions that may cause the Veeam installer to fail. 

Note: Some customers have advised Veeam Support that this issue persists after disabling their third-party security software and that they had to uninstall their security software temporarily.

If neither exclusion, disabling, nor uninstalling third-party security software or server hardening resolves this install issue, collect all logs from %ProgramData%\Veeam\Setup\ and create a Veeam Support case.

More information

Beyond traditional security software, this issue has also been caused by hardening policies configured within File Server Resource Manager.
KB ID: 4195
Product: Veeam Agent for Microsoft Windows, Veeam ONE, Veeam Backup & Replication, Veeam Service Provider Console
Published: 2021-08-06
Last Modified: 2021-08-06

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