#1 Global Leader in Data Protection & Ransomware Recovery

Veeam product installer fails with "Failed to execute setup extensions."

KB ID: 4195
Product: Veeam Backup & Replication
Veeam ONE
Veeam Service Provider Console
Veeam Agent for Microsoft Windows
Published: 2021-08-06
Last Modified: 2021-08-06
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

When attempting to install or upgrade a Veeam product, the installer fails with the following error:
Failed to execute setup extensions.
Failed to execute setup extensions. example

Cause

This issue is related to security software (antivirus/antimalware) or system hardening on the machine preventing access to or execution of files within the %localappdata%\Temp\ folder.

During the installation process, Veeam installers extract and execute files from the temporary folder.

The issue can be further identified by reviewing the installer log files found in C:\ProgramData\Veeam\Setup.

Log Examples:
Example from BackupSrvLog.log
Extracting binary 'VmSetupHelpLib.dll' to 'C:\Users\backup\AppData\Local\Temp\a25a751c-1b27-423e-8e46-83be7abbd9f1\VmSetupHelpLib.dll'.
Exception occurred while extracting 'VmSetupHelpLib.dll'. Error code: 32
Exception occurred. Error code: 32
Failed to execute setup extensions.
Example from VeeamOneAgentSetup.log
Extracting binary 'Veeam.Setup.OneAgentExtension.dll' to 'C:\Users\backup\AppData\Local\Temp\c530b386-2eda-48d9-940e-71f7f873ac2b\Veeam.Setup.OneAgentExtension.dll'.
Exception occurred while extracting 'Veeam.Setup.OneAgentExtension.dll'. Error code: 5
Exception occurred. Error code: 5
Failed to execute setup extensions.
Example from VSPC_Server.log
Extracting binary 'SPPSetupExtensions.dll' to 'C:\Users\backup\AppData\Local\Temp\1f2008f5-c746-42a4-990c-4dc5202e73d5\SPPSetupExtensions.dll'.
Exception occurred while extracting 'SPPSetupExtensions.dll'. Error code: 5
Exception occurred. Error code: 5
Failed to execute setup extensions.

Solution

If this error occurs while attempting to install a Veeam product, you are advised to review the security software's logs to identify what activity was detected and blocked, and then create appropriate exclusions to prevent installation issues. Alternatively, temporarily disable security software or server hardening until the installation is complete to prevent interactions that may cause the Veeam installer to fail. 

Note: Some customers have advised Veeam Support that this issue persists after disabling their third-party security software and that they had to uninstall their security software temporarily.

If neither exclusion, disabling, nor uninstalling third-party security software or server hardening resolves this install issue, collect all logs from %ProgramData%\Veeam\Setup\ and create a Veeam Support case.

More Information

Beyond traditional security software, this issue has also been caused by hardening policies configured within File Server Resource Manager.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.