The Business Challenge
Bupa Dental UK was established in 2017 when Bupa, a global health and care company,
acquired Oasis Dental Care for £835 million. The acquisition was a significant milestone
in Bupa’s strategy to offer high-quality dental services. Today Bupa Dental UK is a leading
provider of private and National Health Service (NHS) dental care.
What made Oasis Dental Care such an attractive business acquisition? A highly
available IT infrastructure was one reason. Bupa knew high availability would be
advantageous when acquiring additional dental practices in a fast-growing market.
The dental market is growing quickly in the United Kingdom for several reasons.
The population is ageing, dentistry is becoming a higher profile public service, and
cosmetic dentistry is increasing in popularity. According to the IBIS World Report on
UK dental practices, the market was worth approximately £6.5 billion in 2015 and
will reach £7.5 billion by 2020–2021.
In order to build a highly available IT infrastructure, Bupa Dental UK had to overcome
a major challenge. Unreliable backup and long, drawn-out recovery of critical systems
such as practice management software put dental practices at risk for downtime.
Practice management software supports almost every function in a dental office,
including patient records, scheduling and billing. If offices can’t access their practice
management software, they may face downtime, making it difficult to treat patients.
To eliminate the risk of downtime, Bupa Dental UK replaced legacy backup with Veeam®
Backup & Replication™. Veeam delivers 24.7.365 Availability of critical IT systems, and
24.7.365 Availability was one of the reasons Bupa purchased Oasis Dental Care.
The Veeam Solution
Bupa Dental UK is one of the largest providers in the UK’s dental market. More than
400 practices serve well over 2 million patients. Veeam provides 24.7.365 Availability
of the critical IT systems supporting each practice, including practice management
software that helps dentists treat patients efficiently and avoid downtime.
“Veeam is the gold standard for 24.7.365 Availability,” said Mike Conjoice,
Technical Lead at Bupa Dental UK. “Veeam delivers reliable and recoverable
backups so our dental practices can focus on their top priority: patient care.”
There’s strong customer demand for high-quality, value-for-money dental services
that are convenient and easy to use; therefore, Bupa Dental UK is growing and
acquiring additional dental practices. Veeam is deployed in each practice so
critical IT systems are backed up locally to facilitate fast recovery. Backup copies
are transferred off site for disaster recovery DR.
“Veeam gives us a single pane of glass so at any point in time we know if backups
have completed successfully in every practice,” Conjoice said.
Bupa Dental UK uses a Veeam feature called SureBackup® to verify the
recoverability of backups. Another feature called Instant VM Recovery® restores
practice management software from the latest backup. Therefore, Veeam helps
Bupa Dental UK maintain rigorous recovery time and point objectives (RTPO™).
“Our recovery time objectives decreased by 98 percent—from three days to a few
minutes,” Conjoice explained. “Our recovery points increased from one every 24 hours to
one every hour. Before Veeam, it was difficult to determine how many reliable recovery
points we had. With Veeam, we know exactly how many reliable recovery points we
have, which helps us maintain compliance with the Data Protection Act.”
Conjoice said Veeam saves time too.
“Veeam is so reliable and easy to use that we save approximately 30 hours each week
compared to legacy backup,” he said. “That adds up to more than 1,500 hours each year.
We use that time to concentrate on ways IT can enhance security during acquisitions.”
Veeam helps Bupa Dental UK with one more IT project: the digital transformation
from a physical server environment to a virtual server environment.
“Veeam is fool-proof in virtual environments,” Conjoice said. “There’s nothing
faster and more reliable for backup and recovery.”
- Enables dental practices to focus solely on patient care, not IT
Bupa Dental UK leads the way in dental health with a nationwide network of
dental professionals who focus on patient outcomes, not backup and recovery.
- Helps practices avoid downtime that can cost the business in excess
of £10,000 per practice, per day
By providing dental practices with 24.7.365 Availability of their critical IT systems,
including their practice management software, Veeam helps them avoid
downtime and serve patients efficiently.
- Improves RTPO and saves more than 1,500 hours each year
Veeam helps Bupa Dental UK maintain rigorous RTPO, which saves time so the IT
team can focus on ways to enhance security during acquisitions.