Renewal Center

At the end of a Subscription license period, both product backup functionality and support will not be available until the subscription is renewed.

At the end of a maintenance contract for a Perpetual Socket license, product usage is available for the version installed at the moment of expiration, but support is unavailable.

Any customer who is not current on their support loses access to product updates, new product releases, and timely technical support and won’t be able to manage licenses on the licensing portal. No new license keys will be issued for the expired contracts until maintenance is renewed (including license merges, edition upgrades and edition downgrades).

Active support contract ensures you are able to take full advantage of all the benefits:

•  New major releases, new features and minor product updates for FREE
• License management and merges
• Experienced Veeam technical support
• Compatibility releases for VMware vSphere and Microsoft Hyper-V

Per-socket perpetual past due renewals will be assessed a 25% reinstatement fee. The fee is included in Expired Renewal SKUs. Your support will be extended from the original contract’s expiration date.

Renewing an expired subscription contract will incur no additional reinstatement fees. Support starts from the Purchase order processing date. 

After support has lapsed for more than one year, a customer is eligible to renew for the cost of applicable back maintenance and reinstatement fees or buy new licenses at list price with written approval from Veeam. Please contact the Veeam Renewals Team to assess the best route moving forward. 

Customers can migrate from Perpetual Socket-based licenses to VUL Subscription licenses by purchasing a migration SKU. Purchasing this SKU converts the contract from perpetual per-socket to VUL subscription and extends the support term for the purchased period. Customers are entitled to migrate at the cost of their perpetual socket’s annual maintenance renewal (set at the Production 24/7 Support level). They must own an Enterprise Plus socket product to migrate or purchase a respective upgrade SKU along with migration. Any migration from perpetual model to subscription must be done for the full number of sockets in the customer’s contract. The purchase of new VUL Subscription licenses to replace Perpetual Per-Socket licenses without using the authorized migration SKU is not permitted. After migration, all further quoting will be done using VUL subscription prices. For details on migration, please reach out to the Veeam Renewals Team.

Perpetual contracts
Perpetual maintenance contracts are extended from the support expiration date. Example: A customer has support expiring in Dec. 2020. With an annual renewal purchased in Oct. 2020 — the new support period will be Dec. 2020-Dec. 2021.The same approach is used for licenses with expired support. If the customer has expired support in June 2020 and annual renewal is done in Oct. 2020 — the new support period will be June 2020-June 2021. Customers are required to cover the backdated maintenance and 25% reinstatement fee.

Subscription contracts
Active subscription contracts are extended from the support expiration date. Expired subscription contracts are extended from the PO processing date.

To receive Production Support, all Production-licensed sockets for a product must be licensed at Production Support levels, otherwise support defaults to Basic Support levels.