The Business Challenge
Leng-d’Or has offices and manufacturing plants distributed across three
continents in addition to a centralized IT infrastructure. In January 2020,
it adopted ERP SAP S4 HANA to manage its global operations, which is
why it was necessary to change its backup and recovery solution given
that the company was using Symantec Veritas backup, which did not offer
integration with its new ERP.
Even though SAP HANA comes with its own backup system, it does not offer
simple and granular access to transactions and tables from the ERP itself,
in addition to the fact that it’s impossible to outsource this to meet the needs
of Leng-d’Or, including support for its NetApp SAN and its virtualization
requirements with VMware.
The company’s IT department is composed of only three people who offer
support services to around 300 people. The manufacturing process never
stops, and if, for whatever reason, the company loses access to the almost
15TB of business data (including those generated at remote locations),
this could bring plant operations to a standstill, which would mean losing
thousands of Euros per hour. This is why it is of utmost importance that the
company has a reliable and robust infrastructure that allows it to guarantee
that its business units have both availability and accessibility to data from
the corporate network at all times, no matter if employees are working from
home or at the company’s offices.
“Thanks to SAP HANA, we have managed to standardize everything, but
we needed an additional layer to help consolidate all of this data in order
to provide us with the robustness we were looking for,” said Enric Cuixeres,
IT Manager at Leng-d’Or.
Cuixeres is well aware of the fact that if they hadn’t found a solution that
offered the levels of integration and orchestration that Veeam offers, they
would have had to acquire at least two backup solutions, one for SAP HANA
and another specialist solution for virtual machines (VM).
The Veeam Solution
Contecnow, one of Veeam’s business partners, analyzed Leng-d’Or’s needs
and presented the company with a proof of concept that showcased the scope
of Veeam’s solution. From the very outset, Cuixeres could see that Veeam was
the best option of all the options he evaluated because it met the company’s
two major requirements: Integration with SAP HANA and support for the rest
of the company’s technological infrastructure.
“Given that this solution offers a special plug-in for HANA, we can now
orchestrate snapshots of the ERP databases, in addition to leveraging
the granularity that it offers in recovering specific data from the system
without having to restore everything. This is of strategic importance to us
as the entire company’s operations are found on SAP. Likewise, the WAN
accelerators that it has were also vital for the decision, since they facilitate
the ability to backup the entire remote environment, both physical and
virtual, minimizing the impact of the communications line. With the previous
solution it was not possible to do centralized backup”, said Cuixeres.
There are numerous other features and characteristics of this Veeam solution
that have kept the IT department at Leng-d’Or satisfied, including its ease-ofuse
and the levels of consolidation it offers.
“The dashboard encompasses all of the company’s backup needs, and given its
intuitive nature, shortens the learning curve. It shows us advances and status
at all times, allowing us to recover specific data,” Cuixeres said. “Since there
are only three of us in the IT department, this allows us to be more flexible
and efficient in terms of managing both the backup and recovery processes.”
Cuixeres no longer needs to assign a member of his team to review the daily
backup processes. which is something he had to do in the past, given that they
are now fully automated. “We only need to manually use the solution if we want
to recover specific data, a damaged VM, or if an employee accidentally deletes
a file, meaning that the man-hour cost is virtually zero. In total, we are saving at
least 30% of their time, which can then be used for other activities,” Cuixeres said,
adding that since the company implemented Veeam, not only have they been
able to better space-out backup activities, but the time spent on these processes
has significantly dropped, all while maintaining 100% reliability of the backups.
According to Jordi Pera, IT infrastructure manager at Contecnow, one
of the challenges of the implementation process was trying to improve
the backup windows.
“With the previous solution, Leng-d’Or had problems on more than one
occasion with completing a full backup of their environment. Thanks to
Veeam, they no longer spend their weekends and holidays worrying about
back-ups,” said Pera.
Given all these improvements, even though it’s difficult to know the specific
number of resources that Leng-d’Or has saved thanks to Veeam, Cuixeres
stated that these improvements are clearly visible as the company no longer
has to dedicate man hours to detect any anomalies in the back-up process.
They also don’t have to use different backup tools for different platforms and
systems or focus on incorporating the extra layer of security they needed to
guarantee that, in the event of any problem, they could recover quickly and
ensure business and operational continuity.
“Before Veeam, we were not able to offer the business areas the levels
of response we would have wanted, but now, thanks to the granularity
of Veeam and its integration with NetApp, we can undertake recovery
processes pretty much straight away. Employees know that, in addition
to offering them high data availability, their work will always be able to
be recovered,” Cuixeres said, adding that, thanks to Veeam, they have
improved their recovery point objectives and recovery time objectives
(RPOs/RTOs) to the extent that data loss times are practically zero.
In conclusion, Cuixeres is certain that Veeam has had a positive impact
on Leng-d’Or, allowing them to consolidate the IT system into a centralized
and global model, guaranteeing advanced availability and preparing them
to recover in the event of any serious issue.
- 100% reliability in backup processes, consolidated on one platform
The main reason Leng-d’Or chose Veeam over the other options was the fact
that it was the only solution that fully covers everything through one easyto-
use and efficient application. Leng-d’Or has a 100% success rate for its
backup execution processes.
- Speed and efficiency in execution, even as part of a distributed structu
WAN accelerators allow the company to quickly execute backups on VMs
found on distributed servers.
“For example, a 70 GB VM from a decentralized Veeam backup site can be
backed up in a maximum of five minutes,” said Cuixeres.
- More flexible and effective recovery processes thanks to Veeam’s granularity
For the IT team at Leng-d’Or, granularity is the icing on the cake.
“This feature was a wonderful surprise for us. Thanks to this granularity,
we can recover specific data without having to restore everything, which
means that we can be more flexible and offer better response times for
our users,” said Cuixeres.