“Veeam saved my life.”
Nicolas Massey, head of the Operations and Support division, who co-heads
the Colomiers Town Hall’s IT department, has nothing but praise for Veeam
solutions, which he has used on several occasions throughout his career,
in particular since the overhaul of the IT infrastructure at the Town Hall,
where has been working since 2018.
“I was hired after the former team left to get the IT system back on track,
because the Town Council hadn’t been able to make major investments
in the IT infrastructure for five years. The backup solution in place was not
working well. After an internal audit, I realised it had not been updated since
2012 and the version was obsolete.”
As soon as he arrived, Nicolas Massey found himself in a challenging
situation. The Colomiers Town Hall’s IT infrastructure was archaic, which
conferred the IT departments a rather bad reputation among users, whether
they were citizens or part of the Town Hall, because it did not meet public
service expectations. “The backup solution in place hadn’t been updated for
years and the version differential was such that integrators and technical
support were unable to help us in any way,” says Nicolas Massey.
Concerned about the results of the internal audit he performed on the
system, and having used a Veeam solution in his previous job — where
he had been confronted with a catastrophic incident that was resolved
in a matter of hours — Nicolas Massey decided to install the free version
of the Veeam Endpoint BackupTM solution on a virtual machine to address
his most urgent needs and protect the Town Hall’s data.
“And we did well, because some time after my arrival, a major incident
in the IT system using the old solution caused the loss of all of the Town
Hall’s data. Due to the limitations of Veeam’s free solution, it took us three
days to recover the data, but it was only with Veeam’s free solution that
we were able to restore it at all. I then contacted someone who had
already assisted me at Veeam Customer Service to set up a back-up server
on an interim basis until a more permanent solution could be implemented.”
The Veeam solution
The Colomiers Town Council launched a public tender project for a complete
overhaul of its IT system, including the physical servers, the infrastructure
and the backup solution.
“With a fairly small team and a department under reconstruction, we needed
a solution that was easy to handle and didn’t require any additional training
time. Most of the applicants proposed Veeam solutions, including SFR
Business Team, which eventually was chosen as a provider. Consequently,
in January 2019, we set up an IT system with Nutanix hyperconvergence,
a VMware hypervisor and a Veeam Backup EnterpriseTM solution, in two
computer rooms, with a Business Continuity Plan (BCP).” Today, Colomiers
Town Hall uses 82 virtual machines (VMs) and from the 12TB of data backed
up when the Veeam Backup solution was first installed, the volume of data
managed by the IT department has expanded to 15TB.
With this solution, the Town Hall’s IT department was able to improve its
performance and deliver the expected services despite a reduced workforce,
and the ergonomics of the solution helped reduce agent training time. The
Colomiers Town Hall benefited from the ergonomics of the Veeam Backup
interface and the easy-to-use solution, giving agents autonomy over the
various functions related to data maintenance, monitoring, backup and
“I recently hired a system administrator who didn’t know Veeam solutions.
In only a few hours, he was fully independent and operational in terms
of backup. Also, one of the agents from another branch of the IT department
needed to perform a restore. I showed him how the process worked and
he is now able to perform these operations on some items independently,
thus saving us valuable time.”
The smooth running of the IT department now allows the Town Hall
to better operate and offer a quality public service to its citizens, putting
an end to the dissatisfaction. In addition, compared with the previous
backup solution, the estimated total budget over 5 years, which includes all
costs, including hardware, licensing and maintenance, has now been reduced
by 25 % — from 60,700 to 44,252 euros — and these significant savings
allow the Town Council to invest in other projects.
Regarding compliance, Massey added: “With the Veeam solution,
it’s easier to follow the recommendations and regulations regarding
the public sector. So far, we haven’t encountered any problems because
it is GPRD-friendly and appears to be compatible with all constraints,
including data security and cybersecurity.”
Colomiers Town Hall has not encountered any major incidents since the
solution was implemented and, according to Nicolas Massey, all the minor
ones were easily solved using Veeam Backup Enterprise. the ease with
which data can be backed up and restored means that the Colomiers Town
Hall’s IT department can now devote more time to other critical tasks, such
as restructuring its technical base and setting up new projects.
“Veeam is a true Swiss Army knife: easy-to-use, efficient, reliable, and secure.
Moreover, our relationship with Veeam technical support is excellent, which
benefits us greatly. Quality technical support is an important asset, and Veeam
has always been there to help us when we needed it,” he concluded.
- A hyper-converged simple solution for ease-of-use and reduced training
Colomiers Town Hall’s IT department was able to reduce training
time for new agents and is very satisfied with the Veeam Backup Solution
performance, which allows them to work faster, store and manage over
15TB of data easily, confident in the fact their data is safe.
- Substantial budget savings of up to 25 % compared to the previous
solution and reduced weekly monitoring workload for administrators from
several hours to a few minutes:
Colomiers Town Council was able to save
25 % on their 5-year IT budget, bringing the costs of its back-up solution
from 60,700 euros down to 44,252 euros. Thanks to Veeam Backup
Enterprise, network administrators were also able to reduce their backup
tapes monitoring workload from several hours to a few minutes per week.
- No major incidents related to data protection and world-class technical
support allow for a high-performance public service:
Thanks to Veeam
Backup Enterprise, Colomiers Town Hall’s IT department did not
experience any major incident and was able to quickly resolve minor ones.
The monitoring and maintenance services offered by Veeam technical
team enables the department to provide the support needed by the Town
Hall to deliver quality public service to the town and its citizens.