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Nationwide Title Clearing, Inc. (NTC)

Company:

NTC is an expert research and document service provider to the U.S. residential mortgage industry. NTC serves some of the largest and most prominent mortgage lenders, servicers and investors in the country. Founded in 1991, the Palm Harbor, Florida-based company employs over 500 people with locations in Texas, Pennsylvania and Florida.

Challenge:

NTC has been included on the Inc. 5000 list of the fastest growing companies in America since 2012 and has been awarded as a Top 100 Workplace five times in its history by the Tampa Bay Times. What sets NTC apart from competitors is a relentless fixation on quality combined with exceeding client expectations in an industry that has been under intense scrutiny since the housing crisis began in 2006 and peaked in 2012. NTC maintains an edge over competitors by exceeding client compliance standards.

Results:

  • Helps preserve a competitive edge of meeting tight SLAs with clients
  • Paves the way for a stronger DR strategy to protect the business
  • Supports a new SaaS offering to assist clients and boost revenue

The Business Challenge

There is no room for error in public records.

For Nationwide Title Clearing, Inc. (NTC), that mantra is central to its mission of service to the residential mortgage industry. NTC is committed to providing the highest level of accuracy to clients. NTC helps them comply with laws and regulations to protect homeowners and preserve the nation’s land records.

This is why precision is key to NTC. Time is of the essence as well. To maintain a competitive advantage in the industry, NTC must meet tight, time-driven SLAs with clients. Failing to meet SLAs puts NTC at risk for losing clients and thus revenue.

NTC built extensive quality-assurance checkpoints so it can stand behind its work with confidence. One of those checkpoints involves data. If data isn’t available 24/7, meeting SLAs becomes challenging. NTC sought a solution to ensure data is available at all times.

The Veeam Solution

Veeam® Backup & Replication™ did more than deliver 24.7 Availability of data to help NTC meet SLAs with clients. Veeam also paved the way for a stronger, more powerful disaster recovery (DR) strategy, giving NTC the confidence and fortitude to create a SaaS offering for clients. Not only does the new offering give clients additional resources for maintaining accuracy and regulatory compliance in the residential mortgage industry, SaaS also provides NTC with a new revenue stream.

“One of my first goals when I joined NTC was designing a more robust DR plan to ensure business continuity in the event of unforeseen emergencies,” said Ron Kimmell, Vice President of Technology at NTC. “Veeam paved the way for our new DR plan with 24/7 Availability. In the event of a natural or manmade disaster, Veeam will restore our systems quickly to protect the business. Veeam gives us tremendous piece of mind, and that’s what gave us the confidence to provide clients with SaaS. With Veeam, we know we can recover the system in minutes.”

Kimmell is referring to Instant VM Recovery®. Veeam restores virtual machines (VMs) running key systems from backups and replicas quickly. How does NTC know backups and replicas are restorable? SureBackup® and SureReplica automatically test them and verify their recoverability.

Veeam also helped NTC improve recovery point objectives (RPOs) and recovery time objectives (RTOs). Veeam integrates with Nimble storage (NTC’s primary storage), which enables NTC to backup and replicate from Nimble storage snapshots every 15 minutes. RPOs decreased from 72 hours (with legacy backup) to 15 minutes with Veeam. Veeam’s high-speed recovery features helped NTC reduce RTOs from four hours with legacy backup to minutes with Veeam.

“Veeam minimizes our risk for downtime significantly—one hour of downtime could cost the company tens of thousands of dollars,” Kimmell said. “Veeam also saves us 40 hours each month. We use that time to work on data center projects that will benefit the business, such as converting our remaining physical servers to VMs. Transitioning 16 physical servers to three VMs saves the company $60,000 a year.”

Kimmell and his colleagues use their time well. Within one year, NTC jumped from 50 percent virtualization to 90 percent. Veeam supported NTC’s digital transformation by ensuring fast, reliable backup, replication and recovery along the way. Veeam also saved the day twice.

The first time occurred after the IT team accidentally corrupted the electronic mailbox of NTC’s Chief Security Officer. The team used Veeam Explorer™ for Microsoft Exchange to restore the mailbox in minutes. The second time occurred when a developer deleted code but then realized he needed it. The IT team used Instant Filelevel Recovery to restore the code in minutes.

“In both save-the-day scenarios, recovery with legacy backup would have taken hours rather than minutes with Veeam,” Kimmell said. “How do you tell your CSO to wait hours while you recover his mailbox? How do you tell a developer you can’t recover the code he worked on for days? We’re glad we didn’t have to.”

The Results

  • Helps preserve a competitive edge of meeting tight SLAs with clients
    NTC didn’t let slow backup and recovery of data stop associates from meeting SLAs with clients. Veeam provides 24.7 Availability of data, helping NTC preserve its edge over competitors by meeting tight, deadline-driven SLAs.
  • Paves the way for a stronger DR strategy to protect the business
    NTC’s DR strategy is stronger with Veeam. NTC restores key systems in minutes. Legacy backup took hours to restore systems.
  • Supports a new SaaS offering to assist clients and boost revenue
    “Veeam helps us keep uptime extremely high for our SaaS offering,” Kimmell said. “We wouldn’t provide clients with a SaaS unless we could deliver it 24.7.”
Nationwide Title Clearing, Inc. (NTC)
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