The Business Challenge
Qatar International Islamic Bank (QIIB) remains true to its Qatari heritage
and values. QIIB’s family-friendly attitude and personal approach are just
a few of the many reasons customers choose QIIB as a banking partner
for their personal and business needs.
QIIB offers innovative banking solutions based on customers’ needs, including
mobile, Internet and phone banking. The goal is to provide efficient transactional
banking and a positive customer experience. This puts QIIB right in line with
global banking trends.
In a survey of international banking leaders conducted by the Digital Banking
Report in 2017, improving the customer journey and providing a positive
customer experience was ranked as the number one trend, as well as the top
To improve the customer journey, QIIB continually develops new banking
services that are fast, easy and seamless to use, such as Western Union
transfers and a voice-activated system that lets customers reset personal
identification numbers (PINs) for their debit cards.
Before launching new services, QIIB tests them for six to eight months. The
test environment makes up 60% of QIIB’s IT infrastructure, and the production
environment, which supports all banking operations, comprises 40%. Critical
data in both environments must be available continuously for QIIB to provide
efficient transactional banking and a positive customer experience. Slow back
up and recovery of critical data put the IT team on high alert.
“Slow backup and recovery made it challenging for us to ensure critical data
was available at all times,” said Shazin Ali, Head of the IT Infrastructure at
QIIM. “How could we tell the executive team that slow backup and recovery
might delay the testing and launch of a new service or prevent customers
from completing their mobile transactions?”
The Veeam Solution
QIIB replaced legacy backup with Veeam® Availability Suite™. One year later,
QIIB received the 2017 Banking Excellence Award from the World Union of
Arab Bankers for excellence in straight-through transactional processing.
“Veeam was definitely one of the reasons we won this award,” Ali said.
“Backup speed increased by 75% and recovery speed increased by 92%
thanks to integration between Veeam and Dell EMC VNX, our primary storage.”
Veeam provides modern data protection for QIIB’s critical data, enabling the
bank to provide customers with fast, efficient banking solutions and a positive
banking experience. Veeam backs up and replicates 45 TB of data across 300
Microsoft Hyper-V and VMware vSphere virtual machines from VNX storage
snapshots in two data centers.
“Modern data protection from Veeam helps us deliver seamless, personalized
service to customers,” Ali said. “Veeam also supports the development and
testing of new banking products. We learned this very quickly during Veeam’s
proof of concept.”
During the proof of concept, Veeam dramatically improved recovery speed of
the bank’s virtual machines. QIIB restored them from a backup in three hours.
Ali said restoring them with legacy backup would have taken three days.
“That’s when we knew Veeam was the best solution for us,” Ali said. “If we
hadn’t been using Veeam at the time, we might have lost part of our testing
environment, which would have delayed each product launch by at least one
month. That’s bad for the business and our customers."
Veeam saves time and money too.
“Veeam is so easy to use and so reliable that we no longer need a full-time
backup administrator,” Ali said. “Our backup administrator spends less than
half his time on backup because of Veeam, so he spends the rest of his
time on server and storage maintenance.”
Veeam also saves on agent fees. By replacing legacy backup with Veeam,
QIIB saved significant money.
Ali said Veeam is synonymous with confidence.
“Veeam instills confidence immediately. We know our critical data is being
backed up quickly and reliably, and we know we can recover from our
backups. Veeam makes life easier."
- Delivers modern data protection for critical banking data
Personal banking doesn’t end when the business day ends. Veeam
helps QIIB provide customers with fast, efficient, on-demand banking
- Supports new product development, test and launch plans
To improve the customer experience, QIIB continually develops and tests
new banking services. Veeam makes sure that data is available continuously
so launch plans stay on track.
- Saves time and money, reducing backup management hours
by more than 50%
“The biggest benefit of using Veeam is modern data protection, but saving
time and money is a nice bonus,” Ali said.