Uptime Group was one of Veeam® Software’s first customers and resellers
in Belgium. As a customer, Uptime Group uses Veeam Backup & Replication™
to protect thousands of internal virtual machines (VMs) and customers’ hosted VMs.
As a reseller, Uptime Group recommends Veeam solutions for customers’
on-premises VMs, which number in the tens of thousands. Like its customers, Uptime
Group has a multi-hypervisor infrastructure, and Veeam solutions support them.
“We became one of Veeam’s first customers because legacy backup couldn’t scale
with our business growth,” said Erlend Schenkels, Managing Partner of Arxus,
an Uptime Group company. “We had such a good experience with Veeam backing up
our internal VMs that we made Veeam an integral part of infrastructure-as-a-service
(IaaS) and software-as-a-service (SaaS) offerings for hosted customers.
The obvious next step was to partner with Veeam as a reseller. We’re early adopters
of cutting-edge technology, and Veeam is always ahead of the curve. Agentless,
multi-hypervisor backup and changed block tracking are good examples.
Veeam is the total solution for customers with on-premises VMs.”
Then Uptime Group found another way to build revenue with Veeam.
Uptime Group’s reseller customers were perfect candidates for cloud-based backup
and disaster recovery (DR) because many of them didn’t have second sites for backup
copies and replicas. Moreover, they didn’t want to spend the time and money
building and maintaining second sites. If Uptime Group could find a fast, easy way
for customers to extend their on-premises VMs to Uptime Elastix, recurring revenue
in the form of backup-as-a-service (BaaS) and disaster recovery-as-a-service (DRaaS)
was just one step away.
Veeam Cloud Connect helps Uptime Group transition reseller customers to the cloud
quickly and easily, making BaaS and DRaaS a profitable, recurring revenue stream.
Uptime Group’s cloud business grows by more than 60% each year, and Veeam
Cloud Connect contributes to approximately half that growth.
“Veeam Cloud Connect is practical for any customer environment, whether its one of
our reseller customers or a prospective customer,” Schenkels said. “Demand for BaaS
and DRaaS is high, Veeam is enterprise-ready, and we’re building revenue.”
Uptime Group has become an indispensable part of its customers’ business. Without
Veeam-powered BaaS and DRaaS, customers run the risk of downtime and data loss.
“Most of our customers have an international presence and businesses that operate
around the clock,” Schenkels explained. “They don’t have to worry about IT; they
know we’ve got them covered. That’s really good job security for us.”
Solidariteit voor het Gezin (SVHG), a homecare provider, is a good example of a
company that focuses on business rather than IT. Uptime Group hosts SVHG’s 100
VMs (20TB) and ensures critical systems are always available. If they’re not available,
SVHG’s 6,000 employees can’t provide the level of care that 47,000 customers expect
and deserve. If the company suffers long-term downtime and can’t deliver the right
care at the right time, customers will find a new homecare provider.
Uptime Group delivers 24x7 Availability by using Veeam SureBackup® to verify
the recoverability of SVHG’s backups and Instant VM Recovery® to restore VMs from
backups in minutes.
“We concentrate on customer care and Uptime Group concentrates on IT,” said Olivier
Vanderstricht, System Engineer at SVHG. Our reputation depends, in part, on Uptime
Group. They’re an important part of our business.”
In addition to partnering with Veeam Software, Uptime Group partners with leading
international hardware and software partners such as Cisco. In 2016 Uptime Group was
named the Cisco EMEAR Commercial Partner of the Year. Uptime Group standardised
its data centres on FlexPod, which includes Cisco Unified Computing System™
(Cisco UCS®) Cisco and NetApp E-series data storage.
“We recommend Cisco UCS FlexPod to our customers with on-premises VMs because
we know from experience that Cisco’s blade systems are easy to scale and that
centralised management saves time,” Schenkels said. “About half of our customers
with on-premises VMs use FlexPod, and they use Veeam to back up, replicate and
restore from NetApp snapshots, which is amazing integration.”
Uptime Group is a Microsoft partner too. Uptime Group’s parent company, Cronos
Group, won 2016 Microsoft Country Partner of the Year for Belgium. In addition to
selling Microsoft solutions to customers, Uptime Group uses Microsoft solutions in
its own data centres, including Microsoft System Center. That’s why Uptime Group
deployed Veeam Management Pack™ (MP) for System Center. Veeam MP extends
System Center’s monitoring capabilities to virtual environments.
“Veeam MP provides metrics and insights into virtual environments that you might not
see without it,” Schenkels said. “We get complete visibility of our virtual and physical
environments in the System Center console, and we can see and fix issues before they
impact our business. We tell customers using System Center about this level of visibility,
making Veeam MP a great upsell.”
Uptime Group’s cloud customers have something else great to consider: hybrid cloud
computing with Microsoft Azure, Amazon Web Services, Google Compute Engine,
and IBM SoftLayer. Veeam Cloud Connect links to all of them.
“It’s a bright future ahead with Veeam,” Schenkels said. “In addition to offering
24x7 availability and business continuity to customers, we’ll roll out hybrid cloud
opportunities with Veeam Cloud Connect.”
- Helps grow cloud business by more than 30% each year
Uptime Group met customer demand fast for BaaS and DRaaS with Veeam Cloud
Connect. Veeam backs up and replicates at the VMware vSphere and Microsoft
Hyper-V hypervisor level; therefore, Uptime Group can offer BaaS and DRaaS
to everyone, regardless of their storage, applications and operating systems.
Revenue opportunities are endless.
- Delivers 24x7 Availability and complements Cisco and Microsoft solutions
Veeam and Cisco UCS minimise downtime for Uptime Group’s customers,
helping them adapt easily to business changes.
- Veeam MP for system Center
Veeam MP for System Center gives Uptime customers real-time data and
complete visibility of their virtual and physical infrastructures so they can
proactively resolve issues before their businesses are affected.
- Aligns with cloud provider’s business model
Veeam Software offers monthly rental and perpetual VCSP licenses so cloud
providers can choose what works best in their business models. Most partners
use rental licenses for the variable parts of their business and perpetual licenses
for long-term contracts.